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Homeshield

Homeshield
Homeshield
2024-12-08 23:29:59 - last edited 2024-12-09 01:35:35

Homeshield doesn't stay subscribed?

Rebooted all 3 deco's, have latest firmware,  

When I open app, it says homeshield not connected, I then make the connection,  it pops up stating successful,  I can navigate app all looks good, shows subscribed etc.

 

Whe I exit app then open app I have to repeat setup again?

 

Any ideas?

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#1
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3 Reply
Re:Homeshield
2024-12-11 22:06:07

  @User6244 

 

Can you provide us with a little more information about your Deco network?


Which Deco model are you using?

What is the hardware version of your Deco model?

 

What is the firmware version of your main Deco unit?

Check out the Latest: Getting Started with EasyMesh and TP-Link New Tablet Mode for the Tapo App Comparing the Latest Tapo Doorbells
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#2
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Re:Homeshield
2024-12-11 22:10:12

  @Ryan It is a Deco 20, I sent out a support request, turns out they had some issues with recent update, and got it fixed

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#3
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Re:Homeshield
2024-12-12 18:57:30

  @User6244 

 

Glad to hear it's been sorted. Thanks for the update!

Check out the Latest: Getting Started with EasyMesh and TP-Link New Tablet Mode for the Tapo App Comparing the Latest Tapo Doorbells
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#4
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