Ethernet backhaul

 

If you are experiencing difficulties with setting up Ethernet backhaul or configuring your network switch with your Deco device, we recommend consulting the following links for assistance: https://www.tp-link.com/us/support/faq/1794/. and https://community.tp-link.com/en/home/forum/topic/98898

 

Configuring multiple models of deco units to operate concurrently.

 

If you have multiple models of Deco units, it is recommended to designate the new model as the primary Deco and the older models as secondary units.

 

There are two methods to achieve this. Regardless of the option you choose, please ensure that your network is configured according to either the first or second examples in this image: https://static.tp-link.com/upload/faq/image-20240329074344-12_20240329144345n.png.

 

**Option #1 (Not recommended)**: For guidance, please refer to the following link: https://www.tp-link.com/us/support/faq/2400/.

 

**Option #2**:

 

1. Reset all of your Deco units by pressing the reset button on each one.

 

2. Using the Deco app, set up your newest Deco as the main unit. Since you have factory reset each unit, you will be able to use the same network SSID and password as before.

 

3. Once the newer model is operational, return to the app and add the remaining Decos to your network.

 

Instructions for Disabling the 5 GHz Band in the Deco App to Configure Your 2.4 GHz Devices

 

To access the settings, please follow these steps:

 

1. From the main deco screen, select "More" at the bottom.

 

2. Navigate to "Wi-Fi Settings."

 

3. Choose the option "2.4 GHz & 5 GHz Network".

 

4. Click on "Advanced."

 

5. Select "Band."

 

6. Uncheck the option for 5 GHz.

 

7. Please ensure that you save the settings if the application prompts you to do so.

 

How to Report Issues with the Deco Application

 

For issues related to the Deco app, you can seek support in the community forum at this link: https://community.tp-link.com/us/home/forum/topic/694474.

 

Instructions for Reverting Your Firmware - Basic

 

If you have any concerns regarding the current firmware version of your Deco and are considering reverting to a previous version, please follow the steps below.

 

Before rolling back your firmware to an earlier version, please open a support ticket and upload your log file following the instructions provided in the link below. This step is essential to ensure that support and senior engineers can identify any bugs in the current firmware. Thank you for your cooperation.

 

First submit a support ticket and upload your logfile using the infomation in the following post https://community.tp-link.com/us/home/forum/topic/694474

 

Once your ticket is open and your logfile has been uploaded, please follow the steps below:

 

1. Visit https://www.tp-link.com/us/support

 

2. In the search bar, enter the model number of your Deco, for example, Deco XE75 Pro.

 

3. On the next page, locate your Deco model from the provided list and click on the support link associated with your model number.

 

4. Select the hardware version of your Deco from the list. If you are unsure of your version number, you can find it on the bottom of the device.

 

5. Next, click on the firmware option.

 

6. Identify the firmware version you are currently using in the Deco app and download the version prior to the one you are currently using.

 

7. Once the file is downloaded, extract it to your desktop for easy access.

 

8. To perform the update, please access the Deco web interface by entering "tplinkdeco.net" in your browser. Then navigate to Advanced > System > Firmware Update, click on 'Browse,' select the firmware BIN file, and click on 'Upgrade.'

 

If you continue to encounter issues after upgrading to a previous firmware version, please repeat all the steps outlined above. However, this time, revert to an even earlier firmware version. Additionally, ensure that you open a new support ticket regarding the previous version you just installed before attempting to install an older version.

 

Instructions for Rolling Back Firmware in Case the Previous Steps Are Unsuccessful or If One or More of Your Deco Units Are Inoperable - Advanced

 

The guidance provided in the post below is intended for use only under the following circumstances:

 

1. You are unable to revert your firmware version using the instructions outlined above.

 

2. One of your Deco units has ceased functioning.

 

https://www.tp-link.com/us/support/faq/2958/