Router drops active internet connection repeatedly

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Router drops active internet connection repeatedly

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Router drops active internet connection repeatedly
Router drops active internet connection repeatedly
2024-05-10 14:04:37 - last edited 2024-07-06 03:56:51
Model: Archer A7  
Hardware Version: V1
Firmware Version: 20220714

For the past two days, my router will drop my internet connection and will not bring it back online until I have rebooted the system multiple times.

 

At most I will have a connection for about 15 minutes before the router reports no internet connection.

 

No service outage occurs when this happens. My modem shows an active connection - but no internet. If I connect my system directly to the modem immediately - using the same ethernet cable - when this occurs, I am able to connect and browse on the internet without issue.

 

Whenever this happens, the tplink.net web interface also seems to go down as well. I can coax it to come back after restarting the router multiple times. When the web interface comes back, it informs me that an IP conflict forced it to change its IP address to 192.168.1.1

 

(Side note: I am only able to access the web interface for my router using http not https.)

 

I have tried both updating the firmware for my device as well as performing a factory reset - neither have had a positive impact.

 

Let me know if you need further information from me.

 

EDIT: It's been over a month and I have not received any response from support on this issue. Do I need to go to another manufacturer for a functioning router?

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