AX21 v1.20 keeps disconnecting

AX21 v1.20 keeps disconnecting

AX21 v1.20 keeps disconnecting
AX21 v1.20 keeps disconnecting
2024-05-08 13:24:36
Tags: #Firmware Update #Internet
Model: Archer AX21  
Hardware Version: V1
Firmware Version: 20230829

I've been having this issue for several weeks now. The router just randomly disconnects from the internet. It usually will come back on in a few minutes, but last night it lost the connection, then came back on for a short while, then disconnected again. I was on the phone with tech support from my ISP and they ran a line and modem check. I plugged the computer directly into the modem and internet was fine. I disconnected everything last night and plugged everything back in this morning and the router is up and running again. I've no idea why the router is just randomly disconnecting. It seems to happens mostly at night after 9 PM (??)

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Re:AX21 v1.20 keeps disconnecting
2024-08-27 19:49:58

  @bobl61 

Read a few other threads and saw that doing a factory reset seemed to resolve the issues. I have this a try and my issues have seem to resolved. Also cloning your mac address should help. I would do the factory reset and while setting up do the mac cloning process. I have spectrum as my ISP. 

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