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Internet intermittently unreachable

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Internet intermittently unreachable

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Internet intermittently unreachable
Internet intermittently unreachable
2024-01-03 03:27:51
Model: Deco X55  
Hardware Version: V1
Firmware Version: 1.2.5 Build 20230511 Rel. 67294

Hello,

I have been experiencing internet issues for the past few weeks.  These occur randomly throughout the day where URLs, often when not accessed recently, will not load.  When this happens:

  • Pages will not load for about a minute or two and then it seems to correct itself.
  • Some devices work correctly, while others do not. 
  • Some pages work correctly, while others do not.
  • A Youtube video will continue playing, but google.com is not reachable on another tab.
  • Live sports streaming will continue with no interruption, but sites are not reachable on a laptop
  • It happens on wireless as well as wired connections.   
  • I initially thought it may be my modem or an ISP issue, but today the modem was not reachable on the local network either when it happened, and then was reachable a minute later.

 

Xfinity is the ISP

ARRIS Surfboard S33 modem

 

Error Log from the most recent incident:

Tue Jan  2 20:17:52 2024 user.err IMPROXY: ERROR[imp_group_print@425]: group 239.255.255.250 exclude mode
Tue Jan  2 20:17:52 2024 user.err IMPROXY: ERROR[imp_group_print@427]:     group time 260
Tue Jan  2 20:17:52 2024 user.err IMPROXY: ERROR[imp_group_print@428]:     version: 3
Tue Jan  2 20:17:52 2024 user.err IMPROXY: ERROR[imp_group_print@425]: group 239.255.255.251 exclude mode
Tue Jan  2 20:17:52 2024 user.err IMPROXY: ERROR[imp_group_print@427]:     group time 17
Tue Jan  2 20:17:52 2024 user.err IMPROXY: ERROR[imp_group_print@428]:     version: 3
Tue Jan  2 20:17:52 2024 user.err IMPROXY: ERROR[imp_group_print@425]: group 239.0.0.250 exclude mode
Tue Jan  2 20:17:52 2024 user.err IMPROXY: ERROR[imp_group_print@427]:     group time 144
Tue Jan  2 20:17:52 2024 user.err IMPROXY: ERROR[imp_group_print@428]:     version: 3
Tue Jan  2 20:17:53 2024 daemon.err client_mgmt: client(6A-03-DB-BE-D1-12) not found in arp table disconnect_counter=1
Tue Jan  2 20:17:53 2024 daemon.err client_mgmt: client(78-E1-03-26-1A-EC) not found in arp table disconnect_counter=0
Tue Jan  2 20:17:55 2024 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[eth1.591] in eth_ifname
Tue Jan  2 20:18:02 2024 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[eth1.591] in eth_ifname
Tue Jan  2 20:18:10 2024 daemon.err client_mgmt: client(6A-03-DB-BE-D1-12) not found in arp table disconnect_counter=2
Tue Jan  2 20:18:10 2024 daemon.err client_mgmt: client(78-E1-03-26-1A-EC) not found in arp table disconnect_counter=1
Tue Jan  2 20:18:28 2024 daemon.err client_mgmt: client(2C-AA-8E-56-C7-0F) not found in arp table disconnect_counter=0
Tue Jan  2 20:18:28 2024 daemon.err client_mgmt: client(78-E1-03-26-1A-EC) not found in arp table disconnect_counter=2
Tue Jan  2 20:18:46 2024 daemon.err client_mgmt: mac 78-E1-03-26-1A-EC had uploaded
Tue Jan  2 20:18:46 2024 daemon.err client_mgmt: client(2C-AA-8E-56-C7-0F) not found in arp table disconnect_counter=1
Tue Jan  2 20:18:46 2024 daemon.err client_mgmt: client(74-D6-37-7D-F8-0B) not found in arp table disconnect_counter=0
Tue Jan  2 20:18:49 2024 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[eth1.591] in eth_ifname
Tue Jan  2 20:18:55 2024 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[eth1.591] in eth_ifname
Tue Jan  2 20:19:04 2024 daemon.err client_mgmt: client(2C-AA-8E-56-C7-0F) not found in arp table disconnect_counter=2
Tue Jan  2 20:19:22 2024 daemon.err client_mgmt: mac 2C-AA-8E-56-C7-0F had uploaded
Tue Jan  2 20:19:22 2024 daemon.err client_mgmt: mac 6A-03-DB-BE-D1-12 had uploaded
Tue Jan  2 20:19:34 2024 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[eth1.591] in eth_ifname
Tue Jan  2 20:19:34 2024 daemon.err udhcpd[12632]: my ntp server ip:64 111 99 224 cde46134
Tue Jan  2 20:19:34 2024 daemon.err udhcpd[12632]: dhcp offer: add ntp server option
Tue Jan  2 20:19:34 2024 daemon.err udhcpd[12632]: Sending ACK to 192.168.68.70
Tue Jan  2 20:19:34 2024 daemon.err udhcpd[12632]: clear ip 4644a8c0
Tue Jan  2 20:19:49 2024 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[eth1.591] in eth_ifname
Tue Jan  2 20:19:54 2024 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[eth1.591] in eth_ifname
Tue Jan  2 20:19:55 2024 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[eth1.591] in eth_ifname
Tue Jan  2 20:19:57 2024 daemon.err client_mgmt: mac D0-77-14-CC-01-FE had uploaded
Tue Jan  2 20:19:58 2024 daemon.err client_mgmt: client(C4-4F-33-C9-40-50) not found in arp table disconnect_counter=0
Tue Jan  2 20:19:58 2024 daemon.err client_mgmt: client(4C-11-AE-DC-A5-6C) not found in arp table disconnect_counter=0
Tue Jan  2 20:20:01 2024 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[eth1.591] in eth_ifname
Tue Jan  2 20:20:15 2024 daemon.err client_mgmt: client(3C-06-30-57-BB-83) not found in arp table disconnect_counter=0
Tue Jan  2 20:20:15 2024 daemon.err client_mgmt: client(74-D6-37-7D-F8-0B) not found in arp table disconnect_counter=0
Tue Jan  2 20:20:15 2024 daemon.err client_mgmt: client(C4-4F-33-C9-40-50) not found in arp table disconnect_counter=1
Tue Jan  2 20:20:15 2024 daemon.err client_mgmt: client(4C-11-AE-DC-A5-6C) not found in arp table disconnect_counter=1
Tue Jan  2 20:20:33 2024 daemon.err client_mgmt: client(6A-03-DB-BE-D1-12) not found in arp table disconnect_counter=0
Tue Jan  2 20:20:50 2024 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[eth1.591] in eth_ifname
Tue Jan  2 20:20:50 2024 daemon.err client_mgmt: client(6A-03-DB-BE-D1-12) not found in arp table disconnect_counter=1
Tue Jan  2 20:20:55 2024 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1424: Error: can't find ifname[eth1.591] in eth_ifname
Tue Jan  2 20:21:08 2024 daemon.err client_mgmt: client(6A-03-DB-BE-D1-12) not found in arp table disconnect_counter=2
Tue Jan  2 20:21:08 2024 daemon.err client_mgmt: client(D0-77-14-CC-01-FE) not found in arp table disconnect_counter=0
Tue Jan  2 20:21:09 2024 daemon.err udhcpd[12632]: Sending ACK to 192.168.68.113
Tue Jan  2 20:21:09 2024 daemon.err udhcpd[12632]: clear ip 7144a8c0

 

Any suggestions?

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#1
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3 Reply
Re:Internet intermittently unreachable
2024-01-03 19:33:15

  @enwolf,

It is definitely an odd situation, and I will need to reach out to determine what the IMPROXY errors are indicating in the logs. I want to say IGMP snooping but I am not sure.

 

You may consider changing the DNS server that your network is using, as this is what is potentially routing the data to different services. Try using a common service such as Google or Cloudflare and see if the behavior follows. 

 

If the behavior happens often, you should consider seeing if the behavior does originate with the modem by connecting a PC directly to the modem.

Check out the Latest: Getting Started with EasyMesh and TP-Link New Tablet Mode for the Tapo App Comparing the Latest Tapo Doorbells
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#2
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Re:Internet intermittently unreachable
2024-01-05 16:25:11

  @Riley_S,

 

Just had a long occurence of this.  Internet unreachable for about 5 minutes from one PC on wired connection and one on WiFi.  I have set the Cloudflare DNS as primary.

Interestingly, another computer that is on a VPN and wired connection had no issues whatsoever and never lost connection.  In addition, a live broadcast on an echo never stopped.  I feel that rules out the modem and internet connection.

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#3
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Re:Internet intermittently unreachable
2024-01-17 13:15:09

To follow up, I changed back to my previous Almond router and set the Decos to AP mode and all is working well.  It seems there was definitely something going on with the Deco routing and/or communication with Xfinity.  I am using the same DNS servers as before.  

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#4
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Replies: 3

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