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Failed to detect main wireless network encryption

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Failed to detect main wireless network encryption

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Failed to detect main wireless network encryption
Failed to detect main wireless network encryption
2023-11-23 23:52:12
Tags: #Wi-Fi 6E #Firmware Update #HomeShield
Model: Deco XE75 Pro  
Hardware Version: V1
Firmware Version: 1.2.4

When I run the security scan In the deco app it is telling me that that there is one risk.   And the risk is that it can not detect the main wireless network security encryption.  But said network is set to security wpa2 and wpa3 personal.   I have tried restarting the network  changing the security type but nothing seems to help.   Any help or advice would be wonderful  thanks 

 

 

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#1
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8 Reply
Re:Failed to detect main wireless network encryption
2023-11-24 02:11:49

  @Woodrpain 

Hi, Can I have a screenshot of the scan result under Security Scan?

Could you please refer to this link to help me submit the APP log:

How to submit Deco APP log

Thank you very much and best regards.

 

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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#2
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Re:Failed to detect main wireless network encryption
2023-11-24 23:41:57

  @Woodrpain 

I have sent an email with log and a screen show attached 

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#3
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Re:Failed to detect main wireless network encryption
2023-11-25 08:00:43

  @Woodrpain 

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#4
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Re:Failed to detect main wireless network encryption
2023-11-27 11:36:53

  @Woodrpain 

Hi, Thank you very much for the APP logs.

It has been forwarded to the engineers and please refer to the email for more suggestions.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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#5
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Re:Failed to detect main wireless network encryption
2023-12-18 15:58:56

  @David-TP Was there any update to this? I am also experiencing the same error. 

 

Deco X50

Firmware: 1.3.1 Build 2023082 Rel. 74320

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#6
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Re:Failed to detect main wireless network encryption
2023-12-20 01:11:33

  @Woodrpain 

Yea had to fully reset my decos and create a new network.  That fixed my problem 

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#7
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Re:Failed to detect main wireless network encryption
2023-12-20 20:26:33
Thank you, what a pain.
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#8
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Re:Failed to detect main wireless network encryption
2024-02-05 19:49:04

I have the same issue and really do not want to reset my network

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#9
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Views: 710

Replies: 8

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Wi-Fi 6E Firmware Update HomeShield
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