Mesh units not in app

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Mesh units not in app

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

JimCarswell

2023-09-14 22:45:06 - last edited 2023-09-14 22:47:11

Posts: 1

Helpful: 3

Solutions: 0

Stories: 0

Registered: 2023-09-14

Mesh units not in app

2023-09-14 22:45:06 - last edited 2023-09-14 22:47:11

Hello.

Trying to use the DECO app to set up my mesh network. My units are AC1900's. They are not listed in the app as a model. There is AC1200 but not AC1900. Any suggestions on how to remedy this problem other than returning the units?
thanks,

Jim

1 Reply

Carl

2023-09-15 00:16:29

Posts: 3808

Helpful: 1140

Solutions: 83

Stories: 25

Registered: 2018-11-01

Re:Mesh units not in app

2023-09-15 00:16:29

@JimCarswell

Hey Jim AC1900 wouldn't be the model. That is just the speed rating of the system. You would want to look for the model, like Deco M5 or Deco M9 Plus.

Check out the Latest: Recent Smart Home Features and Updates for Tapo and Kasa Securing Your TP-Link ID with 2FA:Deco and Tether | Smart Home Splash into a Smarter Summer with Sub-G Sensors, Matter, and Apple Home!

JimCarswell

2023-09-14 22:45:06 - last edited 2023-09-14 22:47:11

Posts: 1

Helpful: 3

Solutions: 0

Stories: 0

Registered: 2023-09-14

Information

Helpful: 3

Replies: 1

Mesh units not in app

Mesh units not in app

Information

Voters 1

Tags