Mesh router disconnects from Main Router

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Mesh router disconnects from Main Router

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Mesh router disconnects from Main Router
Mesh router disconnects from Main Router
2023-08-22 03:47:56
Model: Deco XE75 Pro  
Hardware Version:
Firmware Version: 1.2.2 build 20230601 Rel 66771

I have a total of 4 mesh routers.  Everytime I go into the app, it shows 3 mesh routers not connected to Main Router. It them immediately shows them connected. Is it the app or they really disconnected? 

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#1
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Re:Mesh router disconnects from Main Router
2023-08-23 09:26:24

  @BCraigWilcox 

Hi, I think it is the APP. Sometimes, I would get the same issue on the Deco APP, especially on the IOS APP. Its network status did not update after I opened the Deco APP and after a few times of APP fresh, it finally got updated.

You could check whether the satellite Deco XE75 pro units are offline or not via the following methods:

1. Whether the LED lights went flashing red.

2. Whether the mobile clients next to them could get still internet service.

 

And there is an ongoing beta program for APP control but so far there is only beta firmware for Deco X50/X55.

Improve Network Status and APP Control on Deco X50/X55

 

 

Thank you very much and best regards.

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Re:Mesh router disconnects from Main Router
2023-08-23 20:36:06

  @David-TP I think you are correct.  Internet access is never lost.  I will wait for an update to the app.

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