Home Network Community > All Threads > Strange Issue with phone on Wi-Fi
< All Threads

Strange Issue with phone on Wi-Fi

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Strange Issue with phone on Wi-Fi

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Strange Issue with phone on Wi-Fi
Strange Issue with phone on Wi-Fi
2023-05-04 18:50:30
Model: Archer A7  
Hardware Version: V5
Firmware Version: 1.2.1 Build 20220714 rel.75573(5553)

I have a motorola moto G stylus 5G 2021 phone and can not use the Wi-Fi mode on it with this Router!angry Every time it is activated in the Wi-Fi mode when I get a incoming call the audio is muted and I have to call the person back to hear them! It is not just this phone, it did it with my previous phone also. I have updated to the latest firmware but that didn't fix it! Tried hitting the mute button off and on but that didn't work. Has anyone heard of this problem before? Phone on T-Mobile network, router on spectrum. Have spectrum with just their modem and my TP-Link router. About ready to switch to another router brand!angry

  0      
 
  0      
 
#1
Options
3 Reply
Re:Strange Issue with phone on Wi-Fi
2023-05-05 08:40:15

Hello @Hotlynx16 

 

As per your description, it seems that you're using Wi-Fi Calling with the network.

 

Please go through the suggestions provided in the following article to check if you can get it to work correctly:

What should I do if Wi-Fi calling cannot work through TP-Link wireless router?

 

If no luck, please check to see if you can connect the phone to another wireless network and get the calls correctly.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#2
Options
Re:Strange Issue with phone on Wi-Fi
2023-05-05 13:18:06

  @Hotlynx16 Thanks for the reply, I will try those settings. With Wi-Fi calling turned on I can make phone calls fine with no problem, it is only the incomming calls that have the audio muted. I use Wi-Fi calling turned on at my brothers house and other places with no issues.

  0  
  0  
#3
Options
Re:Strange Issue with phone on Wi-Fi
2023-05-08 12:02:50

@Hotlynx16 

 

Got you. Please let me know if any of the suggestions provided in the FAQ helps resolve the issue.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#4
Options

Information

Helpful: 0

Views: 340

Replies: 3

Related Articles
RE450 - strange issue
847 0
Strange loss of internet on wifi only, and not on guest wifi, with a 901ND
580 0
AC1750 setup error with android phone
1441 0
Facebook loading issue on android phone
495 1
Experiencing strange connection/disconnect issue with Archer C7
862 0
Strange Problem
1276 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.