Cannot setup RE550 even after reset
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I have an RE550 that worked fine until a couple days ago. I noticed dead spots in our master bedroom & bathroom. The RE is located in the master bedroom, so I unplugged and replugged it - and only the power light would come on.
The RE did not appear in my Tether app, so I did several hard resets and tried to setup to no avail.
The RE will not broadcast its WiFi name; my iPhone will not connect to the network. I have turned off cellular data on my phone, put my phone in airplane mode, Apple started my phone. NOTHING IS WORKING!
I've only had the RE since August 2021. I have an Archer AX90 connected to an ARRIS Surfboard S33. ISP is MEDIACOM.
I am hopeful someone can help. TIA!
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Hello @LauraLK
Sorry for the late reply.
After factory reset RE, will RE broadcast its own SSID/ Extender Wi-Fi? If so you could try suggestions here to set up Re again.
1. Please verify the Wi-Fi password of the main router before RE set up:
Log in to the management page of your router if possible, double-check the Wi-Fi password. Or forget router Wi-Fi network on mobile device temporarily , connect back to router Wi-Fi by putting in password manually to examine WiFi password.
FAQ: How to remove existing wireless network profile on Android&iPhone
2, Later try factory reset extender and install it from scratch:
RESET: With the extender powered on, use a pin to press the RESET button until most Leds flash once.
Later, please follow the instructions here to set up range extender :
How to configure Range Extender via Tether APP
Did you verify main router WiFI password is correct, how about the Led status now on RE after set up? Thank you.
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Hello @LauraLK
Sorry for the late reply.
After factory reset RE, will RE broadcast its own SSID/ Extender Wi-Fi? If so you could try suggestions here to set up Re again.
1. Please verify the Wi-Fi password of the main router before RE set up:
Log in to the management page of your router if possible, double-check the Wi-Fi password. Or forget router Wi-Fi network on mobile device temporarily , connect back to router Wi-Fi by putting in password manually to examine WiFi password.
FAQ: How to remove existing wireless network profile on Android&iPhone
2, Later try factory reset extender and install it from scratch:
RESET: With the extender powered on, use a pin to press the RESET button until most Leds flash once.
Later, please follow the instructions here to set up range extender :
How to configure Range Extender via Tether APP
Did you verify main router WiFI password is correct, how about the Led status now on RE after set up? Thank you.
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I verified the router's WiFi password, it is correct. From multiple devices I have used the "forget network" and re-established connection to the router.
I have reset the RE twice, and its SSID does not broadcast. I tried to connect to it by manually entering the SSID to no avail. I am unable to add the RE in Tether without connecting to the device's network.
Your patience and assistance are appreciated!
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Hello @LauraLK
If all the devices like phones, laptops can not see RE's SSID, that's sounds defective to me, you could contact retailer or local support to check device warranty.
I will also create a support email for your case to check warranty, please check your inbox.
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@Solla-topee I bought the RE in August 2021, so I do believe it is under warranty. I got it on Amazon (probably a reseller) but I'm not sure either Amazon or the reseller will be able to help me. I'll check my inbox. Thanks for your help!
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