No Internet Connection

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No Internet Connection

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No Internet Connection
No Internet Connection
2021-12-05 13:27:59
Model: Deco W2400  
Hardware Version:
Firmware Version:

I purchased the Deco Mesh W2400 with two units. I used the app to set up and followed the instructions, successfully set up my Network and connected to both units, the main Deco connected by Ethernet cable to my modem (Arris Surfboard) that works with previous router (also TP Link). When I try to connect any device, they connect to the network but says there is no Internet. I removed the units and reconnected the old router and everything works fine. What can I do to make the mesh work before I just return it? Thanks! 

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Re:No Internet Connection
2021-12-06 01:54:50

@BJS12151618 

Hi, welcome to the community.

After setup, is Deco M4 solid white, not red?

What is the internet connection type for Arris Surfboard, dynamic IP?

And is there any internet IP address under Deco APP>More>advanced>IPV4?

It is suggested to contact the support hotline and provide these information and they might guide you to set up online.

And I see that some internet providers might require MAC address authentication, maybe you could also have a look at this link:

My ISP needs MAC address authentication to get internet

Thank you very much.

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