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AX 3000 Cannot See HP LaserJet 400 M401n on Wired Connection

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AX 3000 Cannot See HP LaserJet 400 M401n on Wired Connection

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AX 3000 Cannot See HP LaserJet 400 M401n on Wired Connection
AX 3000 Cannot See HP LaserJet 400 M401n on Wired Connection
2021-04-12 20:06:49
Model: Archer AX3000  
Hardware Version: V1
Firmware Version: 1.0.4 Build 20200426 rel.69563(5553)

Hello,

I would appreciate some assistance.

I have an AX3000 router which works great.

Yesterday I was gifted an old HP LaserJet 400 M401n printer. It does not have wi-fi capability so I plugged it into my router as a wired connection. My Windows 10 computer cannot see it. I printed the Configuration and Network Summary pages from the printer and it definitely has an IP Address and shows as ready, but I still cannot see it with my computer. The router does not show it as connected when I go to the router settings.

I saw a suggestion for a separate problem to turn off HP Smart Install on the printer, so I did that, but still no luck.

I downloaded HP's installation software, but that software relies on your computer being able to find the printer, which mine cannot do.

Please let me know if you have any ideas on how to make the printer visible to the network.

Thank you

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#1
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5 Reply
Re:AX 3000 Cannot See HP LaserJet 400 M401n on Wired Connection
2021-04-13 12:01:46
Can you print when the printer is connected to the PC directly? If it were me, I would do that first then add the router into the mix. Also have you tried a wireless connection?
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#2
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Re:AX 3000 Cannot See HP LaserJet 400 M401n on Wired Connection
2021-04-13 13:40:48

@MessagesToEarth 

 

There are quite a few different models of that printer it seems. Some do have wireless capability as well. I'll assume the one you have does not have wireless though.

 

Just 'how' did you 'connect' the printer to the router? Steps taken would help here.

 

If you just plugged it in, that might not cut it. Did you look in the Printer's LCD and look at the network settings? There could be some mismatch of settings? Does the router show the LAN port has a cable in it?

 

You might have a h/w problem, either in the printer's Ethernet port, the cable, or even the LAN port on the router?

 

However, since you stated you have a printout of the IP Address, then that would sort of indicate the printer did connect?

 

Where on the Router did you look for it? The DHCP server list? Was any name shown for the same IP Address? HP printer names generally start with HP.

 

As for Windows 10, how were you looking for it? You do need to install the correct HP Printer driver on the PC to see/use the printer. Not clear you did that? I know you can MANUALLY specify the IP Address of the printer during install, had you tried that?

 

HP also has some utilities that might help here, such as the HP Printer and Scan Doctor. Did you try using that? It too allows you to enter the Printer IP Address if it can't find it.

 

I'm on W10 as well, and using the CMD NET VIEW I can see my Wireless printer (I renamed it to HP7855 for easy recognition).

 

==============

C:\>net view
Server Name            Remark

--------------------------------------
\\HP7855               Samba 3.0.37

===============

 

When you try NET VIEW, does it report an error?

 

Since the Printer printout gave you the IP Address, try pinging the printer:

 

================

C:\>ping 192.168.0.107

Pinging 192.168.0.107 with 32 bytes of data:
Reply from 192.168.0.107: bytes=32 time<1ms TTL=64
Reply from 192.168.0.107: bytes=32 time<1ms TTL=64
Reply from 192.168.0.107: bytes=32 time<1ms TTL=64
Reply from 192.168.0.107: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.0.107:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

================

 

Does that work?

 

Lastly, does the router have ACCESS CONTROL on?

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#3
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Re:AX 3000 Cannot See HP LaserJet 400 M401n on Wired Connection
2021-04-13 22:27:22

Hello,
Just wanted to comment again now that I have a solution. The problem was that the Subnet Mask on the printer was not correctly configured. I had to manually enter it. Once that was done I reset the printer and it suddenly showed up in Windows 10 as an available printer. I printed a test page and everything works.

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#4
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Re:AX 3000 Cannot See HP LaserJet 400 M401n on Wired Connection
2021-04-14 04:57:19

Well, I thought I had the solution. This evening I turned on the computer and printer and what do you know, the printer is no longer accessible. I will check the Subnet Mask again in the morning.

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#5
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Re:AX 3000 Cannot See HP LaserJet 400 M401n on Wired Connection
2021-04-14 16:03:59

@MessagesToEarth 

 

Hmm, " Yesterday I was gifted an old HP LaserJet 400 M401n printer. "

 

If it was truly 'old', I suggest you go to HP.COM and get the latest driver (https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-pro-400-printer-m401-series/5096252)

 

I'd get these 3 and then see what happens?

 

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#6
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