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Archer C1200 USB Hard drive issues

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Archer C1200 USB Hard drive issues

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Archer C1200 USB Hard drive issues
Archer C1200 USB Hard drive issues
2020-03-26 15:39:43
Model: Archer C1200  
Hardware Version: V3
Firmware Version: 3.0.4 Build 20180122 rel.42880 (US)

I have a 3TB WD My book 1140 connected to my Router. For some reason it disconnects from the Router and I have to run a "Scan" under Advanced USB settings to find the drive and then it will work again for awhile and then disconnect again. 

 

How can I get it to stop disconnecting the drive so that it is always available on my home Network?

 

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#1
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15 Reply
Re:Archer C1200 USB Hard drive issues
2020-03-26 16:24:21
It may be that one of your computers is telling it to go to sleep such as Apple's energy saving options.
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#2
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Re:Archer C1200 USB Hard drive issues
2020-03-26 18:40:41

@Akore 

 

If @ArcherC8's suggestion does not apply, which we agree it could be something like that the next step would be to provide the router logs so we can see if there is anything in there that would indicate why the drive is disconnecting.  

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#3
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Re:Archer C1200 USB Hard drive issues
2020-03-26 18:49:06

@ArcherC8 Thank you for the reply. I only have a Windows10 Laptop that has mapped drives to it. Also I have a nvidia shield tv that streams from it. 

 

I do have an iPad on the same network but I do not use it to access the drives.. .could it be doing something anyway?

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#4
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Re:Archer C1200 USB Hard drive issues
2020-03-27 11:09:30
I do not think the iPad would as I have several iPads in my network used many different ways and two of them do have access to the Router's USB drive. I do not have my Windows 10 laptop connecting to the USB drive all the time so I do not know the affect of that. On the rare times that I did connect to the router, I would Press the Windows Key and R and then Enter the router ip address \\192.168.0.1
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#5
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Re:Archer C1200 USB Hard drive issues
2020-03-31 17:54:09 - last edited 2020-03-31 18:01:38

@Carl can you tell me how to get the log files and where should I send them?

 

Ok I found the "system log" under advanced settings and I saved the file. Where do I send it?

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#6
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Re:Archer C1200 USB Hard drive issues
2020-03-31 23:52:01

@Akore 

 

You can etiher post them here on the thread, that way the community can see them and see if there is something that we can figure out or you can email them to support with a link to this thread so they know the reference.  If you want to choose email please use Support.USA@TP-Link.com.  

 

 

 

Check out the Latest: Recent Smart Home Features and Updates for Tapo and Kasa Securing Your TP-Link ID with 2FA:Deco and Tether | Smart Home Splash into a Smarter Summer with Sub-G Sensors, Matter, and Apple Home!
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#7
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Re:Archer C1200 USB Hard drive issues
2020-04-01 14:51:26

@Carl Here is the latest from this morning. The HD was not showing up in Windows file explorer so I had to do a "Scan" under Advanced, USB Settings, Device Settings. After the "Scan" completes I can click the "Light Bulb" and the first time it will show it as off but the second time it shows it as On and I can then access the drive in Windows File Explorer.

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#8
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Re:Archer C1200 USB Hard drive issues
2020-04-01 14:51:27

@Carl Here is the latest from this morning. The HD was not showing up in Windows file explorer so I had to do a "Scan" under Advanced, USB Settings, Device Settings. After the "Scan" completes I can click the "Light Bulb" and the first time it will show it as off but the second time it shows it as On and I can then access the drive in Windows File Explorer.

File:
syslog-2020-04-01.logDownload
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#9
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Re:Archer C1200 USB Hard drive issues
2020-04-01 17:16:02

@Akore 

 

Thank  you.  We will have the engineers review and provide us feedback.  

Check out the Latest: Recent Smart Home Features and Updates for Tapo and Kasa Securing Your TP-Link ID with 2FA:Deco and Tether | Smart Home Splash into a Smarter Summer with Sub-G Sensors, Matter, and Apple Home!
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#10
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Re:Archer C1200 USB Hard drive issues
2020-04-02 15:53:31

@Akore 

 

a Few quesitons from the enigneering team.

 

1.  Is your drive a USB 3.0 or 2.0 drive?

2.  Does your drive have external power?  From the logs it seems the drive is not getting sufficient power and that is why it is disconnecting. 

 

 

Check out the Latest: Recent Smart Home Features and Updates for Tapo and Kasa Securing Your TP-Link ID with 2FA:Deco and Tether | Smart Home Splash into a Smarter Summer with Sub-G Sensors, Matter, and Apple Home!
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#11
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