@mor_gainz 

The internet turns orange when the router sees a network connection but no internet is coming through. Look at your modem and look at the system logs, what do you see there?

@Tony The internet light on the modem is still fine and as I mentioned if i plug directly from modem the internet works fine on my laptop. 

SYSTEM LOG:

It happened again at 16:00 and there is something in the log. I think what triggers it is disconnecting a laptop from Ethernet and moving it over to Wifi. 

How can I prevent this causing the internet to just drop out on the router?

@mor_gainz 

Thank you for the screenshots, if you look in the modem logs rather then the router do you see any critical 3 or critical 4 errors? Those errors pertain to the internet signal being unstable which will cause drops internet connections. 

If there are no logs like that then the WAN port on the router may be bad which case contacting our support would be the next step.

@Tony 

Hey Tony,

Here is a screenshot of my modem logs. There are some 3 and 4 errors here but the time stamps does not add up with all the internet lights turning orange yesterday 2020-03-26 so I do not know if these are relevant. 

What do you think?

Thank you for being so helpful! 

@mor_gainz 

I would look to get those addressed, but if you happen to have another router laying around I would say swap it. If you still see drops then it is definately the router. If you have noticed drops in the past say before you even had the TP-Link that may be the source of the problem.

To get those errors looked at you usually need to talk to the ISP but talk to a higher level tech and explain you have random drops, but you have internet, but noticed those errors that pertain to the internet signal. Could be something like bad cables or maybe something they can fix on their end.