Bandwidth Usage by Device
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I've got a Xfinity > motorola arris surfboard SB6141 > M9 Plus.
Since connection I have exceeded 1024GB bandwidth limit for 2 months running.
Next month I am going to get charged ($200 per month!).
So I need to understand bandwidth usage by device to identoify and manage the bandwidth sucks.
Xfinity won't give me an bandwidth information beyond total usage per month (not even daily which would be handy since not everyon that lives in my house is here every day). On my last call they told me that they only collected monthly data but could not explain how they do that without aggregating daily data for months that have different numbers of days. I know for a fact that they pull all the MAC addresses and use that data to link mulitple devices to single user profiles for advertising purposes so it's frustrating that the customer that is generating that data is not privy to the information but that's probably something for another forum.
TP Link have explained that I can get device connection stats only not bandwidth information.
I dont even seem to be able to get total monthly data usage from Deco to compare with Xfinity.
It seems like TP Link should be able to add to the monthlhy report. So I am tempted to pay $50 per month and go unlimited until that happens - but does anyone know if there is a reason why not or if this is on a dev list somewhere?
Or I need to put some hardware between my modem and Deco. Does anyone know a cheap and easy solution I am generally a mac house and could probably crank up an old unsed one if that didn't slow things down.
Or I am looking at firewall devices like Firewalla but that seems like I am buying something that is highly duplicative to what I thought I was getting with Deco.
Any thoughts or ideas on how I solves this as unchecked it's going to cost an extra $200 per month.
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The user crowd is getting restless with this lack of feature.
TP-link is okay with giving up market share?? Please be a competitor!
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How about this: since clearly TP-Link's product team isn't prioritizing requests (or even adding them to their sprints/acknowledging their existence), anyone who is done with their Deco due to lack of performance on the feature front should actually return the units as well.
Most retailers should allow this; Amazon is taking mine back a year after purchase. I'd be happy to help organize guides on doing this.
The reality seems to be that the product team considers a sold product to be "secured" sales. This isn't the reality (especially if you live in CA or other states with strong consumer protection laws). Start returning your devices, encourage others to not purchase further devices, etc.
It's short sighted alone because it directly stops existing customers from ever buying future products, and has motivated me to actively tell people to not buy their products. But returning existing ones will probably help as well.
I'd also like to know if the developer and product teams are contracted or full-time employees. Any tips, support team? It sounds like they've really gagged y'all and limited your ability to actually support the customer by having zero real input into feature prioritization. That's pretty typical of companies these days - hire workers as a line of defense against the customer and give them little or no recourse to do their jobs in a fulfilling way - but it's something we can all collectively try to force by taking a few more proactive steps.
Also: if devs say there isn't enough RAM on the devices to store and aggregate this data, i think that's just pure lack of imagination. The chips in these units have plenty of space to give at least a monthly rolling window per device on usage statistics, which would be perfectly sufficient.
Do better as a company, or you'll keep losing customers over refusing to listen to simple feature requests.
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