Mobile app does not work on LTE

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Mobile app does not work on LTE

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
23 Reply
Re:Mobile app does not work on LTE
2017-08-17 17:09:10
Do you have TP-Link Tether and Kasa APP on your iphone?I wish you can try if your TP-Link ID can login in by Tether and Kasa APP on LTE network.




  0  
  0  
#12
Options
Re:Mobile app does not work on LTE
2017-08-18 00:32:08

gongmeiyan wrote

Do you have TP-Link Tether and Kasa APP on your iphone?I wish you can try if your TP-Link ID can login in by Tether and Kasa APP on LTE network.






TP-Link Tether worked fine over LTE
  0  
  0  
#13
Options
Still no resolution?
2017-09-05 17:09:34
Seeing this still in latest app version.T-mobile IPhone SE.Just bought the router, so tether app doesn't see it yet. Is there a fix?
  0  
  0  
#14
Options
Re:Mobile app does not work on LTE
2017-09-06 17:51:51
TP-Link Tether app works fine over LTE
  0  
  0  
#15
Options
Re:Mobile app does not work on LTE
2017-09-07 01:44:06
I am still having the problem and just figured support gave up on trying to help me.
  0  
  0  
#16
Options
Re:Mobile app does not work on LTE
2017-09-07 18:11:26
Did you get in contact with TP-Link support recently?
  0  
  0  
#17
Options
Re:Mobile app does not work on LTE
2017-09-08 00:06:34

Kevin SG wrote

Did you get in contact with TP-Link support recently?


Support contacted me last night and sent me a debug version of the app which i installed and captured the log files and sent them to them last night. Hopefully I will hear something back soon.
  0  
  0  
#18
Options
Still need a fix...
2017-09-08 03:53:24
Awesome, I'll keep checking this thread and see what you find out.

Let me know if I can help.
  0  
  0  
#19
Options
Re:Mobile app does not work on LTE
2017-09-12 18:35:18

smejicoiii wrote

Support contacted me last night and sent me a debug version of the app which i installed and captured the log files and sent them to them last night. Hopefully I will hear something back soon.


Good news! Please keep updating~
  0  
  0  
#20
Options
Re:Mobile app does not work on LTE
2017-09-14 06:10:34
I also sent log files in, no updates yet. From the log files, it looks like traffic is incorrectly resolving to an IPv4 address on T-Mobile LTE, but ends up at a different address on WiFi. It even works if I tether my T-Mobile iPhone to another T-Mobile iPhone.

Should be a simple fix, either their server is misconfigured or the app is getting cellular access in a strange way on iOS.
  0  
  0  
#21
Options