Archer C5400 no 2.4 wifi after couple of days and channel shows as N/A
Hardware Version :
Firmware Version :
ISP :
C5400 when I have the problem I am not able to see the 2.4 wifi in any of the devices. Channel shows as N/A in web interface and I don't have any problem with the 5 Ghz wifi. Only way to get the 2.4 back is by restarting the router. It will work for a couple of days and then the 2.4 disappears from the SSid list
I have set a fixed channel for 2.4. Smart connect is off. Any suggestion to get the 2.4 to work reliably.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
I sent mine for repair. Here's what they found:
DAMAGED WI-FI SIGNAL INTERFACE
WI-FI SIGNAL CHIP SET CONTROLLER DAMAGED
SOLUTION: NO REPAIR
TP-Link never again!
- Copy Link
- Report Inappropriate Content
This is why I didn't bother sending mine in. I got mine directly exchanged by Amazon after explaining the situation. However, sadly, Amazon replaced it with another C5400, which has the exact same issues. I honestly think there's a fatal flaw with these devices that cause the 2.4 Ghz chip to heat up and knock out. The longer you have it, the quicker it does it. The 5 Ghz chips don't seem to have this issue. I bet that TP Link knows about it, which is why they released a second C5400 (the C5400X) which is identical feature-wise. Nov 2018 to March 2019 was my initial go, and so March 2019 to Jan 2021 and it's finally off my network because of some more screwiness (won't surf to certain websites, even after turning off homecare).
Anyway, good luck.
My advice if you're going to ever buy TP Link - check the product forum like this one for issues before you buy. Do not trust the reviews, blogs, etc. Testing a device for 1 or 2 weeks isn't going to give you a true picture of how the device performs.
- Copy Link
- Report Inappropriate Content
Add me to the list of 2.4Ghz disappearing. I had my 5400 replaced with another 5400 and the problem is now worst. With the old unit, it happened maybe once in 7-10 days but with the new one, it happens every 3-4 days sometimes twice in 2 days. The router is fast when it's working.
What's everyone going with beside TP-Link?
- Copy Link
- Report Inappropriate Content
Information
Helpful: 1
Views: 31523
Replies: 134