Troubleshooting Reported Issue and Workaround: Internet Connectivity Problems When Using Deco App
UPDATE: Official Deco App updates that address this issue are now available on the App Store and Google Play. If you have not already done so, please update your Deco App to the latest official version.
Hey Everyone,
It has come to our attention that some of you may be encountering unexpected Internet connectivity issues while using the Deco app. Our engineers are aware of this and are currently working toward a solution.
If you have experienced this anomaly, please feel free to leave a comment including the version of your Deco app, the model number, and the firmware version of your Deco.
Then, please use the steps in How to Obtain the System Log From the Deco App to share diagnostic information with our engineers.
In the meantime, a temporary workaround can be achieved by installing one of the following Deco App versions:
| Android | UPDATE: Deco app version 3.9.23 is beginning to roll out via Google Play to address the issue
If this update is not yet available for you via Google Play, please download and install 3.9.23 via APK:
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| iOS | UPDATE: Deco app version 3.9.12 has officially been released to the Apple App Store, and various users have reported it resolved their concerns. We highly recommend installing this update at your earliest convenience. Check the App Store for updates, or visit the App Store page here: https://apps.apple.com/us/app/tp-link-deco/id1186159417 |
Thank you for your patience and cooperation while our engineers work to address this.
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Perfect that will work. When i have more information about this concern I will be sure to share it in this thread.
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They may need that but if the do they will reachout directly from the case created when you sent the app logs.
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Any updates on this? Haven't heard anything from support yet also you guys need to do something about the spamers on this site it's getting BAD!
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Do you have a Ticket number? I'd be happy to followup for you.
Yes we know. I am working with development to get an expediant resolution for the Spam.
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Thank you. I see what happened. Instead of being directed directly to who this should of gone to, the cases was referred to the AI and it closed the case because of no response. I have forwarded this to the proper engineer, the one i was personally working with, to address this. I asked them to reach out to you as well.
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