Troubleshooting Reported Issue and Workaround: Internet Connectivity Problems When Using Deco App
UPDATE: Official Deco App updates that address this issue are now available on the App Store and Google Play. If you have not already done so, please update your Deco App to the latest official version.
Hey Everyone,
It has come to our attention that some of you may be encountering unexpected Internet connectivity issues while using the Deco app. Our engineers are aware of this and are currently working toward a solution.
If you have experienced this anomaly, please feel free to leave a comment including the version of your Deco app, the model number, and the firmware version of your Deco.
Then, please use the steps in How to Obtain the System Log From the Deco App to share diagnostic information with our engineers.
In the meantime, a temporary workaround can be achieved by installing one of the following Deco App versions:
| Android | UPDATE: Deco app version 3.9.23 is beginning to roll out via Google Play to address the issue
If this update is not yet available for you via Google Play, please download and install 3.9.23 via APK:
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| iOS | UPDATE: Deco app version 3.9.12 has officially been released to the Apple App Store, and various users have reported it resolved their concerns. We highly recommend installing this update at your earliest convenience. Check the App Store for updates, or visit the App Store page here: https://apps.apple.com/us/app/tp-link-deco/id1186159417 |
Thank you for your patience and cooperation while our engineers work to address this.
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