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Fail to update firmware

Fail to update firmware

Fail to update firmware
Fail to update firmware
Tuesday
Tags: #Firmware Update
Model: Deco M5  
Hardware Version: V1
Firmware Version: 1.05

Hello,

I bought the Deco M5 from Dell a few months ago and just now installed it in my home.  Everything is working ok, except that I cannot update the firmware on any of the M5. The Deco APP tells me that there is a new firmware, 1.7.8.  But when I press update now, it says "download failed".

I rebooted all 3 M5's, tried to download a firmware updater for my Mac Mini, also fails when I log in. Tried connecting the M5 with an ethernet cable to the Mac Mini and cannot log in to the updater for the Mac.

Any ideas?

Thanks!

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#1
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3 Reply
Re:Fail to update firmware
Tuesday

  @jonzg 

 

On the Support page (https://www.tp-link.com/us/support/download/deco-m5/v1/#Utility) I see a f/w Install utility. Have you tried that?

 

Latest V1 update is Deco M5(US)_V1_1.7.8 Build 20240719 and I assume you have an older one?

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#2
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Re:Fail to update firmware
Tuesday

  @IrvSp 

 

Hi,

 

I tried that updater, and it fails at login.  I have firmare 1.0.5.

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#3
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Re:Fail to update firmware
Wednesday

  @jonzg 

 

Seems Dell still is selling them. That driver, 1.0.5 isn't even listed on the TP-Link support page. Wondering if Dell has special drivers/fw (I doubt it)?

 

You aren't having problems though, but you are sure missing some security fixes probably?

 

I'd contact both Dell Support (I didn't find any d/l's there either) or write to

  support.usa@tp-link.com

and see if they can help you?

 

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#4
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Helpful: 0

Views: 43

Replies: 3

Tags

Firmware Update
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