BE550 Pro / BE9700 WiFi "not connected to the internet" intermittently

BE550 Pro / BE9700 WiFi "not connected to the internet" intermittently

BE550 Pro / BE9700 WiFi "not connected to the internet" intermittently
BE550 Pro / BE9700 WiFi "not connected to the internet" intermittently
2025-01-18 07:56:48
Model: Archer BE550  
Hardware Version: V1
Firmware Version: 1.1.1 Build 20241115 rel.24012

I recently purchased the BE550 Pro / BE9700 and have been experiencing intermittent WiFi connectivity issues.

1. When checking the WiFi status on my devices, it says "Connected, No internet connection,". All devices connected to the router via WiFi cannot connect to the internet.

2. Devices connected via LAN cable can still access the internet.

3. I would then log into the Tether App and access my router. After a few minutes (around 1-2minutes) internet connection is restored.

4. This happens 1-2 times a day.

 

My current settings:

1. I do not have MLO turned on.

2. Smart Connect is turned on

3. I am using (mode) 802.11b/g/n/ax mixed because my work laptop is not able to access the internet if I enable be802.11b/g/n/ax/be mixed for both my 2.5GHz and 5GHz channels

4. I have EasyMesh on that is connected to 1 RE505X extender - issue persists even before I added the extender

5. ECO mode is off

6. Reboot Schedule and Wireless Schedule is off

 

Has anyone experienced this and have a solution? 

 

 

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#1
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2 Reply
Re:BE550 Pro / BE9700 WiFi "not connected to the internet" intermittently
2 weeks ago
I bet you’re experiencing issues disabling BE/mixed mode. If your work laptop is problematic, try putting it on an SSID that suits it best (maybe try enabling 5ghz guest network/IOT and put it there).
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#2
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Re:BE550 Pro / BE9700 WiFi "not connected to the internet" intermittently
2 weeks ago

  @linkuser8282, turning on be/mixed mode produced similar results. Mobile devices and everything else connected via WiFi loses connection when it happens.

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#3
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