Mobile device receives a notification push but the Deco app does not show the notification

Mobile device receives a notification push but the Deco app does not show the notification

Mobile device receives a notification push but the Deco app does not show the notification
Mobile device receives a notification push but the Deco app does not show the notification
Yesterday
Model: Deco XE75 Pro  
Hardware Version:
Firmware Version: 1.2.11

I have the Deco app running on my iPhone and my iPad. Each device has notifications enabled in iOS / iPadOS settings and this is confirmed in the Deco app App Settings -> Notifications section. I have all notifications checked except Promotional Messages.

Both of my devices receive push notifications of a Deco notification. However, when I tap on the banner indication of the notification or open the app I do not see any new notifications.

If I tap on the envelope in the upper right corner of the app (which brings me to a screen called Messages but has a sub-heading of "All Notifications") I see a few notifications, but they are nearly three weeks old. Meanwhile, I receive several push notifications a week (maybe even one or two a day). I just can't seem to find where they go or find a way to see / view them.

Has anyone else encountered this?

  1      
  1      
#1
Options
2 Reply
Re:Mobile device receives a notification push but the Deco app does not show the notification
23 hours ago

  @Tbar23 

Hi, Thank you very much for the feedback.

Have you noticed what these notifications are about, "Connection Alerts", "Weekly Reports" or "New firmware"?

 

Wait for your reply and best regards.

 

  0  
  0  
#2
Options
Re:Mobile device receives a notification push but the Deco app does not show the notification
22 hours ago - last edited 22 hours ago

I wish I knew. I see the banner notifications and they just say "Deco notification", but it doesn't tell me what kind. I experimented with changing them to email instead of push (and have received two Connection alerts since the switch). I can change back to push, but it just seems that my mobile device gets the push, but the information disappears from there.

I also wonder if there is an issue with trying to setup pushing notifications on two devices. Maybe I'll just change one of the two mobile devices to push.

  1  
  1  
#3
Options