Can't Access Printer

Can't Access Printer

Can't Access Printer
Can't Access Printer
3 weeks ago
Model: Archer A54  
Hardware Version: V1
Firmware Version:

I use the Archer 54 for my home network.  I have a desktop and a laptop, and they both use Windows 10. I just added a new wireless printer to the network. I have set it up on both PCs, and it works from the desktop but not from the laptop. The laptop can access the internet, so I know it communicates to the router, but it always shows the printer offline, and when I ping the IP address of the printer the request times out with no packets received. I don't know where the problem is coming from but the connection between the laptop and the router is my best hunch.  Any ideas?

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Re:Can't Access Printer
3 weeks ago

  @lagofca 

 

It has been a while since I did much with Windows machines as I work with Apple now.

 

I recall when having that type of issue, I would first power cycle the router and the PC, which sometimes worked. Try connecting when both the printer and PC are on the same SSID. I would go to the printer settings in the PC and delete and readd the printer. Hope this helps.

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