Unable to access firmware recovery mode on Deco x60

Unable to access firmware recovery mode on Deco x60

Unable to access firmware recovery mode on Deco x60
Unable to access firmware recovery mode on Deco x60
2024-10-17 21:13:18
Model: Deco X60  
Hardware Version: V4
Firmware Version: 1.5.5

Hello,

 

I upgraded to firmware 1.5.5 on my Deco x60 v4.6. Since then I've had nothing but problems with devices disconnecting at random, or not connecting at all until I've made them forget the network then reconnect (and even then they'll just have the same issue if they're powered down for a while).

 

I'd like to go back to the previous firmware but I can't seem to access recovery mode in a browser. I've been using this article as a guide: https://www.tp-link.com/us/support/faq/2958/

 

I set my static IP to 192.168.0.2/255.255.255.0, then I hold the reset button on the Deco while powering it on. The LED comes on solid green like the chart in the article says it should. However when I try to access 192.168.0.1 in a browser, I always get this error: "The connection has timed out. The server at 192.168.0.1 is taking too long to respond."

 

Has firmware recovery mode been locked out on the latest firmware? If anyone has any suggestions for entering this mode I'd greatly appreciate it! Thank you

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#1
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3 Reply
Re:Unable to access firmware recovery mode on Deco x60
2024-10-17 21:40:17

  @rjvader   

 

Have you considered rolling back your firmware using the web interface? If not, I recommend starting there. Click the link below and look for the section "Instructions for Reverting Your Firmware - Basic"

 

https://community.tp-link.com/us/home/forum/topic/699816?page=1

 

If you have already attempted that solution or it did not resolve the issue, I recommend opening a support ticket. You can find instructions for submitting a ticket in the link provided above. Please refer to the section titled "How to Report Issues with the Deco Application."

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#2
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Re:Unable to access firmware recovery mode on Deco x60
2024-10-17 22:02:03

  @HelpFixDecoApp Thank you for the suggestion, I've already given that a try and it fails with the error "please select the latest firmware." I've attached a screenshot.

File:
Capture.PNGDownload
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#3
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Re:Unable to access firmware recovery mode on Deco x60
2024-10-17 22:05:15

  @rjvader 

 

In that case please open up a ticket with support to see if they can help you restore your firmware to an earlier version. 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#4
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