Unable to download clips

Unable to download clips

Unable to download clips
Unable to download clips
2024-09-21 15:05:33
Model: Tapo C210  
Hardware Version:
Firmware Version:

Hi all!

 

Although I'm home, and therefore on the same network as the cameras, I get this message when I try to download a video file.

 

"Unable to download clips. Your phone is not connected to the same network as your Tapo device"

 

Is there something I can do to fix that?

 

 

 

Thank you!

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#1
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Re:Unable to download clips
2024-10-01 02:29:58

  @Henri9009 I get this quite often on my C402 as well, but I also don't understand the whole idea of only being able to download clips on the same network. I keep my "Internet of Things" devices (TVs, bulbs, cameras, etc.) all on separate network for security. I consider these all "untrusted" and keep my phones, computers and other things that I use for work and such on my main network.

 

I often get the message regardless of which network I put my phone on. On my Mac, where I run the ipad version it just always says that when I attempt a download.

 

Not a fan of only being able to connect when on the same network either. If I can view it, I should be able to download it.

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#2
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