WIFI CRASH
I installed the Deco w7200 months ago and used the internet connection without problems until about 02:00 ET. At that time, the system suddenly crashed. Luckily, I had a backup internet access. It took me over 20 hours to reconnect to the internet and all of my nodes. To solve the problem, I searched Google, the TP Link forum, multiple websites, and the TP-Link support. After HOURS of Google search, forums recommended by TP-Link, and multiple other links were searched, I tried the online agent, After 2 visits to the online agent chat forum, I was able to solve the problems. I had 2 problems. The first agent chat took over 2 hours, including waiting in the queue for about an hour. The first agent solved 1 of the problems in about 1 hour after the chat started. I had to leave the chat before the 2nd problem was resolved due to personal reasons. Several hours later, I was able to get a live human agent online and solve the 2nd problem within 30 minutes.
The entire experience was very frustrating and disgusting. In my opinion, I should have been able to solve my problems with one online Google search. NOT SO SIMPLE In my opinion, if I had been able to have a phone conversation with a real live human customer service representative, all of my issues would have been resolved within 60 minutes maximum. I do not know of any major corporation that dues not have live human contact for customer service.
After everything had finally been resolved, I researched TP-Link and found that it is essentially a Chinese company. I am not sure if this has any bearing on my situation. However, this certainly makes me feel that TP-Link has limited to minimal interest in customer satisfaction. In my opinion, TP-Link does not want the expense or "inconvenience" of providing a live human phone conversation.
Overall, despite the previous several months of successful use of TP-Link Deco, I feel that the total experience has been disconcerting, discouraging, disheartening, mediocre, unsatisfying, and unpleasant.
I have purchased an Asus Zen WIFI AX (AT8). I will hopefully see an improvement in all aspects of my wifi mesh experience.
Mortimer