Cannot configure 6ghz band
I just purchased and installed the Axe5300. I'm having trouble configuring the 6ghz band. It has no SSID and is grayed out with a message that it is "temporarily unavailable when exiting ECO mode", but I didn't change ECO mode (and in fact can't even find ECO mode in the settings). Doing a search online, it appears that it's supposed to show up in the More module, but mine has Deco Lab, Reports, Block List and QoS instead of ECO Mode. I have tried to reboot the app, reboot the hardware and reboot both.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
@David-TP I'm having the same problem. After configuring my XE75 Pro through the Deco app, I'm unable to access the 6 GHz network. It's greyed out with the message about the Eco Mode. I've sent my app logs.
EDIT: I can however set up a guest 6GHz network.
- Copy Link
- Report Inappropriate Content
Hi All, Thank you very much for the feedback and APP logs. Your cooperation is highly appreciated.
It appears that all the previous feedback is about Deco IOS APP 3.7.5. The latest Deco iOS APP version - 3.7.11 version has fixed this issue. Please make sure your Deco APP is up-to-date.
Applied to:
Deco XE75/XE75 Pro+ Deco IOS APP 3.7.5
Phenomenon Description:
When trying to modify the 6GHz WiFi settings on the Deco APP, the customer might come across the following error:
"The 6GHz network is temporarily unavailable when exiting ECO mode", while the current firmware of Deco doesn't support ECO mode yet.
Solution
- The latest Deco iOS APP version - 3.7.11 version has fixed this issue. Please make sure your Deco APP is up-to-date.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Any update to when this iOS update will be available? Still have not seen it available to download.
thanks
- Copy Link
- Report Inappropriate Content
Same issue. Please advise when the updated app will be available? Just bought Deco BE33000.
- Copy Link
- Report Inappropriate Content
Hi, Thanks for the feedback.
Could you please help me submit the Deco APP log?
Wait for your reply and best regards.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Hi, Thank you very much for the APP Feedback.
A new Deco iOS APP-3.7.7 was released 3 days ago and could you please install the latest 3.7.7 version to see whether it helps fix this issue?
If not, Could you please attach the APP log here when submitting the APP feedback:
As for the MLO network, for non-Wi-Fi 7 devices, it is sort of a united network of 2.4+5+6 GHz, so if the device was disconnected from 6GHz for some reason, it could automatically drop to 5GHz as the fail-over connection. Later if you have a Wi-Fi 7 supported client, it could used 2.4+5+6 GHz spontaneously to achieve faster bandwidth.
Best regards.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Information
Helpful: 5
Views: 4373
Replies: 26
Voters 1