BE800 - Wifi issues on 2.4Ghz
I bought this in September. Worked great, no issues until this week. Now, 2.4 Ghz Wifi devices connect at first but eventually disconnect.
I have 2 gig fiber internet. The BE800 Archer functions as the main router and also the Wifi. No issues with LAN. 6Ghz seems to work fine. I believe 5Ghz is working ok too, but not 100% sure.
I have tried:
-Turning off Smart Connect.
-Changing the 2.4Ghz security.
-Rebooting the router (multiple times).
-Factory reset the router (3 times).
-I even bought a second router. Same exact issue.
Hardware Version:
V1.60
Firmware Version:
1.0.12 Build 20231117 rel.33787(5553)
This is unusable.
Please advise.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi, thank you very much for posting on TP-Link Community.
Please try changing the 2.4G WiFi channel and channel width on Advanced->Wireless->Wireless Settings page. If the issue still happens, please help to confirm the following details:
1. Will all 2.4G wireless client device disconnect at the same time, or random devices at a time?
2. When the issue happens, the 2.4G WiFi still shows connected but no internet access or it disconnects completely? and will it recover automatically or you have to reconnect the WiFi manually?
3. How many client devices are usually connected to the BE800 router and what are they?
- Copy Link
- Report Inappropriate Content
Hi @Sunshine
- Channel change: I've tried changing the channel as well. Changed it from Auto to a specific channel number. Does not help.
- 2.4Ghz disconnect: It's not random. When the 2.4 wifi seems to stop working, they all start to disconnect. Not at once but 1, by 1, they go down. Cannot reconnect back until I reboot the router.
- I have about 90 devices. Computers, TVs, appliances, security cameras, smart plugs. Connections break down as follows:
2.4Ghz - 20
2.4Ghz IoT - 25
5Ghz - 30
Wired - 15
- Copy Link
- Report Inappropriate Content
I would check to see if it is heat or power related.
Does it run hot? Be sure it is on a hard flat service or try raising it a bit or use a fan to get more air flow.
Are you using the power adapter that came with it.
Is your hub a power hub and working? Test without it if possible. Rotate the Ethernet connections between the router and hub as a device may be drawing to much power.
Do you have an USB device attached? If so try without it as it may be drawing to much power.
If using an UPS, try without it as I have seen strange things when the battery starts failing.
Try a different power outlet.
let us know if any of these things helps.
- Copy Link
- Report Inappropriate Content
It's not hot. It's on a flat surface with plenty of ventilation. It's plugged into the same backup UPS that my previous router was plugged into and it had no issues. Also same location. No USB. I've rotated ethernet.
I never had issues with power and location before, until I bought this product.
If this was a problem with heat, power or ports, why would only 2.4Ghz be having issues?
- Copy Link
- Report Inappropriate Content
Heat and power issues can affect different componits in different ways in electronics. That is why I think a test for those type of issues is needed.
In other posts, heat and power had caused strange router issues.
UPS can act differently when the battery is weak or dead. Something on the same power line may cause issues. Your old router may be less sensitive to power issues.
And your router may have an issue.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Update:
We have a number of Google cameras. Earlier I went to check them on home.google.com. The web page attempts to load all the camera views at the same time. Almost right away we started to see wifi devices dropping, including my laptop.
Perhaps we are hitting a device limit. Router specs say 100 devices, but what is the actual limit?
- Copy Link
- Report Inappropriate Content
lm384 wrote
Update:
We have a number of Google cameras. Earlier I went to check them on home.google.com. The web page attempts to load all the camera views at the same time. Almost right away we started to see wifi devices dropping, including my laptop.
Perhaps we are hitting a device limit. Router specs say 100 devices, but what is the actual limit?
Hi, loading all the camera views at the same time may require quite large traffic, which might cause the WiFi disconnecting, and do you mean it only affects the 2.4G WiFi as well including main 2.4G WiFi and also 2.4G IoT networks?
Will the 2.4G WiFi also drops when you are not checking or loading the camera views?
To assist you efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later. Please pay attention to your email box for follow-up.
- Copy Link
- Report Inappropriate Content
We did some more testing.
If there is a "load", in which many devices (not just cameras) are accessed at the same time, the 2.4Ghz and 5Ghz have issues. Both main and IoT. The 6Ghz seems fine, but that is probably because we only have 2 devices at the moment - 2 Macbook Pros.
Thanks for submitting a support ticket.
- Copy Link
- Report Inappropriate Content
The 2.4ghz thing is annoying but not a deal breaker for me, the reboots though are awful. After another one this morning I gave up and reverted to 1.0.9 Build 20231009 rel.40039(5553) beta firmware.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 3
Views: 3075
Replies: 24
Voters 1
