Home Network Community > Deco > Main unit loses connection (solid red) after a few hours working multiple times
< Deco

Main unit loses connection (solid red) after a few hours working multiple times

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Main unit loses connection (solid red) after a few hours working multiple times

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Main unit loses connection (solid red) after a few hours working multiple times
Main unit loses connection (solid red) after a few hours working multiple times
2023-11-25 13:55:55
Model: Deco  
Hardware Version:
Firmware Version:

I just picked up a set of 5300s.

 

Setup went well and everything connected for a few hours. Main unit then went to red. I reset everything and worked for a few hours. Then happened again. 

 

ISP is Cox. Initial setup for me was dynamic IP.

 

Not sure what else to do, but considering returning. 

  1      
 
  1      
 
#1
Options
3 Reply
Re:Main unit loses connection (solid red) after a few hours working multiple times
2023-11-27 06:26:24

  @RomeoWoof 

Hi, welcome to the community.

Can I have a picture of the IPV4 settings under Deco APP>More>Internet Connection>IPV4 When Deco XE5300 was red?

When the main XE5300 was red, if you connect a computer to the Cox modem directly via an Ethernet cable, are you still able to get internet connection on the computer?

 

After that, please also try to Power off Cox modem for 2-5mins, and replace a new Ethernet cable to connect the Cox modem and main Deco.

Wait for your reply and best regards.

 

▶Deco BE65/85/95 New Firmware Versions Ready for Test ▶Deco M5 Newly Introduced Advanced Parental Control Features ▶Certain Programs and Service Can't be Loaded Properly on Deco M9 Plus_1.8.0 ▶Meet Us at CES 2025! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
  0  
  0  
#2
Options
Re:Main unit loses connection (solid red) after a few hours working multiple times
2023-11-30 20:43:27

  @RomeoWoof Are you using ethernet backhaul?

  0  
  0  
#3
Options
Re:Main unit loses connection (solid red) after a few hours working multiple times
2023-11-30 21:49:21

  @RomeoWoof Check the Internet connection setting and take note of the subnet mask. Make sure in the advance setting where the LAN IP setting is that subnet mask is also matching that. 

  0  
  0  
#4
Options

Information

Helpful: 1

Views: 509

Replies: 3

Related Articles
 Solid Red LED on Main Deco
684 1
Replacing a Main Deco unit
890 1
 Deco E4 second unit flashing red - how do I reconnect to main unit?
806 0
 X68 Solid Red
495 0
 Deco M5 satellite unit will turn solid red at intermittent intervals
1133 0
 XE75 Pro Solid Red Light - No Internet Connection
3236 2
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.