Samsung plus Tv not working
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Hi, welcome to the community.
May I know the model number of your Deco?
Would there be any error message when the Samsung TV failed to connect to Deco?
It is suggested to temporarily turn off "fast roaming" and "beamforming" on the Deco APP>More>Advanced to see whether it helped.
Thank you very much and best regards.
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thanks for reverting back on my thread
as suggested i have turned off "fast roaming" and "beamforming" on the Deco still i am getting the same error
My deco model : TP-Link Deco X60 Wi-Fi 6 AX3000 Whole-Home Mesh Wi-Fi System, 3-Pack
Samsung tv model:Neo Q90C
Error i am seeing on my screen:
There was a problem while trying to play the Samsung TV plus channel.
Check your network settings or try again later
Network: i have connected my tv with Ethernet cable which is connected to main deco
Cable connection was good able to access all other apps like netflix and prime
I hope above information would help to identify the issue
Thank you very much!!
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Hi, Thanks for the update.
Have you tried the suggestions shared here:
https://www.youtube.com/watch?v=Fd9VKAzOjkA
And on the Deco, you could try to edit the following settings:
1. change the WAN DNS on Deco to 8.8.8.8/8.8.4.4 per How to change DNS server settings on my Deco
2. Enable "UPNP" under Deco APP>More>Advanced>NAT Forwarding>UPNP.
Best regards.
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I have tried the steps
1. change the WAN DNS on Deco to 8.8.8.8/8.8.4.4 per How to change DNS server settings on my Deco
2. Enable "UPNP" under Deco APP>More>Advanced>NAT Forwarding>UPNP.
but still i am seeing the same error issue is not resolved
Thank you
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David-TP wrote
Hi, welcome to the community.
May I know the model number of your Deco?
Would there be any error message when the Samsung TV failed to connect to Deco?
It is suggested to temporarily turn off "fast roaming" and "beamforming" on the Deco APP>More>Advanced to see whether it helped.
Thank you very much and best regards.
model X55
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