Dead X55

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Dead X55

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Dead X55
Dead X55
2023-10-28 20:35:08

I have 4 x55 for my mesh network. The main one died.  Won't connect to the Internet. So I reset all of them and used a different unit to add the main and the other two work fine 

 

When I set up the old main (after a hard reset) it kills the network. Bought in December 2022. How do I submit a warranty claim? 

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Re:Dead X55
2023-10-30 06:56:45

  @LaRosaBob 

Hi, Can I have more details about the problematic old main Deco? Did it fail to be added as a satellite Deco as well?

After the factory reset, will it go back to blinking blue?

Have you tried to run a firmware recovery on this single unit:

How to use firmware recovery if the Deco become brick

As for the warranty claim, please refer to the instructions here:

https://www.tp-link.com/us/support/contact-technical-support/#Warranty-Support

Thank you very much and best regards.

 

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