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XE75 pro stucked in solid blue

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XE75 pro stucked in solid blue

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Diablik

2023-10-26 20:40:03 - last edited 2023-10-26 20:47:30

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Registered: 2023-10-26

XE75 pro stucked in solid blue

2023-10-26 20:40:03 - last edited 2023-10-26 20:47:30

Model: Deco XE75 Pro

Hardware Version: V2

Firmware Version: N/A

Hi,

My xe75 pro is stuck in solid blue.

Tried to unbrick it (this https://www.tp-link.com/us/support/faq/2958/), but my PC can't reach ip of the router.

After holding reset and power on the unit the color changes from yello to solid blue.

Even if I try to connect from my pc to router to 192.168.0.1 I am unable to reach it because I get timeout error.

The unit stays in solid blue for a long time.

I believe the root of the problem was when I have connected 3 units to the network, each unit tried to update firmware and this one was not successful.

What else can I do? It's brand new

Thanks,

3 Reply

yves_b

LV4

2023-10-27 10:34:58

Posts: 619

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Registered: 2023-03-26

Re:XE75 pro stucked in solid blue

2023-10-27 10:34:58

@Diablik Do you have a smartphone with the Deco app?

Diablik

LV1

2023-10-27 19:38:37

Posts: 2

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Registered: 2023-10-26

Re:XE75 pro stucked in solid blue

2023-10-27 19:38:37

@yves_b of course I have the app.

new deco is never found

David-TP

2023-10-30 11:34:36

Posts: 12476

Helpful: 1725

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Stories: 9

Registered: 2020-04-14

Re:XE75 pro stucked in solid blue

2023-10-30 11:34:36

@Diablik

Hi, Did the problematic Deco respond to the factory reset(just holding the reset pinhole for 1s, not firmware recovery -holding until Deco was powered on)? Will it turn to blanking blue in the end?

By the way, have you configured a static IP address(192.168.0.xxx) on the computer in order to get into the firmware recovery web UI-192.168.0.1?

If this Deco did not respond to the factory reset, and could not get into the firmware recovery UI, I think you could start a warranty claim here:

https://www.tp-link.com/us/support/contact-technical-support/#Warranty-Support

Thank you very much and best regards.

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XE75 pro stucked in solid blue

XE75 pro stucked in solid blue

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