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AX6000 Stuck in Reboot Loop

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AX6000 Stuck in Reboot Loop

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AX6000 Stuck in Reboot Loop
AX6000 Stuck in Reboot Loop
2023-09-03 06:05:28

While I was out, I noticed that I was unable to reach smart devices via my mobile device. When I got home to reboot my modem and router, I noticed my Archer AX6000 has the status light cycling/throbbing blue.

 

I reset my modem and my router, but the router still cycled blue. I tried to factory reset (repeatedly) both via TP Link instructions & 30-30-30. I've reconnected the devices, etc... but no matter what I did, the router would  flash red, green, and then promptly begins cycling/throbbing blue light mode  (which according to the Tether app, indicates "The system is starting up or the router is being reset.") and then stays there, stuck. 
 

I've tried to scour this forum, Reddit, and Google, but was unable to find any solution beyond 'factory rest' - which is the point of the process the device is stuck in. 
 

Has anyone had a similar experience or can offer a potential solution outside of 'factory reset' which I've tried repeatedly. 

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#1
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24 Reply
Re:AX6000 Stuck in Reboot Loop
2023-09-04 03:00:35 - last edited 2023-09-04 03:07:27

  @CAB431 

 

Hi, thank you very much for posting on TP-Link Community.

Is your Archer AX6000 V1 or V2? And did it start happening since a firmware update?

Please confirm if the LED is circulating blue or circulating blue in parallel

fcd26429eca944b4b5823021a866a5c5

 

Besides, please refer to the Method 2 in the guide below to recover to the router and let us know if it solves the problem:

How to recover the router when it bricked

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#2
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Re:AX6000 Stuck in Reboot Loop
2023-09-05 02:36:31

  @CAB431 

 

Hi, may I know if the problem still exists?

Please remove all the Ethernet cables from the router including all LAN and WAN ports, don't connect any wireless client devices, then check if the router will be able to stay powered on. If so, please try factory reset the router by holding reset button until the LED begins circulating blue to its factory default settings.

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#3
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Re:AX6000 Stuck in Reboot Loop
2023-09-05 21:15:06

  @Sunshine 

 

Thanks for reaching out - as far as I know, it happened on its own. I left the house and everything was working fine, and then I noticed I was unable to connect to my smart devices, and when I came home, it was stuck in this mode of circulating blue lights (not in parallel). 
 

I've tried both methods to try to rescue the device from bricked mode, but unfortunately there's no response from the hardware other than this i finite blue loop. 

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#4
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Re:AX6000 Stuck in Reboot Loop
2023-09-05 21:16:25

  @Sunshine when removing the cables from WAN & LAN, the device stays powered on. It will not factory reset, no matter how long I hold down the reset button (I've tried up to 90 seconds with no response). 

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#5
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Re:AX6000 Stuck in Reboot Loop
2023-09-06 02:21:16

  @CAB431 

 

Hi, do you mean the LED stays solid red after you removing the cables from WAN&LAN? 

 

If you reconnect the WAN cable, will it be able to connect the internet or will the LED turn circulating blue again?

If it will keep circulating blue again, we would like to forward your case to our senior engineer for debugging, please let us know the hardware version of your AX6000 router like V1 or V2. And if it will still stay powered on after reconnecting the cables, please also check firmware version of your AX6000 on its web interface.

 

Looking forward to your reply.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#6
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Re:AX6000 Stuck in Reboot Loop
2023-09-07 07:48:58

  @CAB431 

 

Hi, I've sent you a private message to provide another method of firmware recovery, if the device still cannot stay on when connected ethernet cables, please try it and let us know if it solves the problem.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#7
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Re:AX6000 Stuck in Reboot Loop
2023-09-10 08:04:04

  @Sunshine 

I have exactly the same problem here today the light turn blue indefinitely. And reset has no effect

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#8
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Re:AX6000 Stuck in Reboot Loop
2023-09-10 08:39:46

  @Sunshine 

 

It seems that's a new firmware has been release on 08/31/2023... My router had automatic upgrade firmware enable... What to do know if it s this upgrade had bricked my router which had bought many year now and out of waranty...

 

Had you a method to burn by other way the firmware usb or specific connector like jtag??

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#9
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Re:AX6000 Stuck in Reboot Loop
2023-09-11 17:14:03

  @Sunshine 

I have tried TFTP method to upload the recovery firmware with the 3 firmware available on the download center (1.3.1, 1.3.0 and the older one) but nothing the upload is ok but nothing else the led allways in circulating blue loop...

 

Connection received from 192.168.0.86 on port 2499 [11/09 18:24:36.274]
Read request for file <AX6000v1_tp_recovery.bin>. Mode octet [11/09 18:24:36.274]
File <AX6000v1_tp_recovery.bin> : error 2 in system call CreateFile Le fichier spécifié est introuvable. [11/09 18:24:36.275]

Connection received from 192.168.0.86 on port 1133 [11/09 18:56:23.268]
Read request for file <AX6000v1_tp_recovery.bin>. Mode octet [11/09 18:56:23.268]
OACK: <blksize=1024,> [11/09 18:56:23.268]
Using local port 58787 [11/09 18:56:23.268]
<AX6000v1_tp_recovery.bin>: sent 46085 blks, 47190599 bytes in 13 s. 0 blk resent [11/09 18:56:36.849]

 

does I have to open my router find the jtag and connect on it to restore my router ??

 


 

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#10
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Re:AX6000 Stuck in Reboot Loop
2023-09-11 17:29:08

this ch*nk company (tplink) is trash, go buy an asus router. dont trust this cpp affiliated company 

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#11
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