Deco drops offline randomly but still shows green

Deco drops offline randomly but still shows green

13 Reply
Re:Deco drops offline randomly but still shows green-Solution
2024-09-11 02:31:45 - last edited 2024-09-11 02:46:16

  @RustyK 

Hi, Thank you very much for the feedback.

It is also suggested to install the firmware here to see whether it helped with the current issue:

Satellite Deco Units Work Well but Display Offline on the Deco APP

 

Wait for your reply and best regards.

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#13
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Re:Deco drops offline randomly but still shows green
2024-09-15 16:15:54

  @David-TP 

 

Thanks for the response! I do have nothing but Tapo smart switches and plugs in the entire house, so this makes a lot of sense! The irony of this is I intentionally bought all Tapo devices and a new faster tp-link mesh based on how much I enjoyed the reliability of my previous tp-link mesh Wi-Fi. I don't mind as long as Tp-link fixes it all with firmware quickly, and like you did respond with help.

 

i haven't been able to get all 4 of my BE63 units to update to the beta firmware. 1 of my units is refusing to update for reasons unknown, but it is a satellite and not the main unit. With the beta firmware they are connecting much better, even with one lagging behind. I can update here again if I have anything new to report after more time. But so far so good and definitely better. 
 

thanks!

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#14
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Re:Deco drops offline randomly but still shows green
2024-09-15 16:26:42

  @RustyK 

 

It is unusual that all of your units successfully accepted the beta firmware except for one. I recommend opening a support ticket and uploading your logs to facilitate their investigation.

 

Please find the instructions on how to open a ticket in the following post:

 

https://community.tp-link.com/us/home/forum/topic/694474.

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? https://community.tp-link.com/us/home/forum/topic/699816?page=1

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#16
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