Devices Keep Disappearing from Child Profiles in Parental Controls
I signed up for HomeShield when I purchased the Deco 6e several months ago in order to get Parental Controls. I set up each of my kids profiles and added all their devices.
I've had to go back in multiple times per month only to find that some or all of their devices have randomly disappeared from their profile. I added them back in each time, double and even triple checking the MAC addresses on the devices to be sure I'm getting the right ones, only to have it happen again.
Most recently I discovered that my son has been visiting sites that I definitely do NOT want him going to becuase his device was again dropped from his profile.
I see there was another post on this in 2020 that many users complained about but there was no resolution listed and the post was eventually blocked:
https://community.tp-link.com/us/home/forum/topic/217302
This is a high risk and sensitive issue. If the Deco cannot perform this service consistently, TPLink should be warning it's customers and responding more thoroughly to these posts. In addition, it should not be charging customers for a service they are not providing in a reliable fasion.