Accessory Not Found

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Accessory Not Found

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Accessory Not Found

Person2000

2023-03-18 03:08:56

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Registered: 2023-03-18

Accessory Not Found

2023-03-18 03:08:56

Model: KP125

Hardware Version: V1

Firmware Version:

I cannot set up. I keep getting accessory not found. Troubleshooting says to connect to a 2.4 ghz network. I am unable to specify a 2.4 GHz network on my AirPort Extreme. It automatically picks between a 2.4 ghz and a 5 ghz network.

1 Reply

Solla-topee

2023-03-20 02:10:58 - last edited 2023-03-20 02:18:36

Posts: 13254

Helpful: 2280

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Registered: 2020-05-19

Re:Accessory Not Found

2023-03-20 02:10:58 - last edited 2023-03-20 02:18:36

Hi @Person2000

thank you for reaching out to the community and sharing the case details.

May I know does the error come from Apple home app or kasa app, it is suggested setting up the device within kasa app and try some tips here for the error message.

HomeKit setup troubleshooting

Please also check some basic suggestion here:

Please ensure VPN is OFF on the phone
Ensure there is internet access on your phone via Wi-Fi before adding a new device
Try to factory reset the device before the configuration.
Enable Local network permission on your IOS device for kasa app

If you continue to face the issue, can you share a video clip of the issue, and please check the support email TKID230330278 and help collect the app log, thank you

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Accessory Not Found

Accessory Not Found

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