TP-Link Archer AX11000 router connected to AT&T Fiber internet

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TP-Link Archer AX11000 router connected to AT&T Fiber internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
TP-Link Archer AX11000 router connected to AT&T Fiber internet
TP-Link Archer AX11000 router connected to AT&T Fiber internet
2022-12-03 23:52:06
Tags: #AT&T Fiber Internet
Model: Archer AX11000  
Hardware Version: V1
Firmware Version: 1.3.0 Build 20220221 rel.50072(5553)

I have a TP-Link Archer AX11000 802.11ax Tri-band gaming router that is connected to over 30 devices in our house.  I recently replaced our COX cable modem that had 1 Gbps internet with an AT&T BGW320-505 Fiber modem with 2.5 Gbps internet and built-in router, with assurances that using the "IP Passthrough" feature on the AT&T unit would allow me to continue to use my TP-Link router with all of the wired and wireless connected devices intact.

 

After following instructions from AT&T, including enabling IP Passthrough and disabling the AT&T router Wi-Fi, I still cannot get any Wi-Fi working on the TP-link router.  Does anyone have any experience with AT&T Fiber gateways with built-in router and a TP-Link AX11000 router to get them to work together?

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Re:TP-Link Archer AX11000 router connected to AT&T Fiber internet
2022-12-06 03:44:41

@jodare 

 

As I read online, there is no other requirement when connecting a third-party router to the AT&T BGW320 fiber modem, just select IP passthrough for the connected device and connect them together. You can choose to disable all WiFi features of the AT&T system to avoid any chance of interference. Remember to reboot the AT&T system as well as the AX11000.

 

Is there a WAN IP address on the AX11000 after this configuration and reboot? How about the LED on the AX11000?

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Re:TP-Link Archer AX11000 router connected to AT&T Fiber internet
2022-12-09 03:30:34

  @Liverpool20 

Thanks for the advice.  Yes, the WAN IP address on the AX11000 was the same as the AT&T "fiber gateway" device.  I tried everything I could think of and worked with an AT&T specialist for a long while, then also rebooted both systems multiple times after making changes. The best we could do was to get the Wi-Fi somewhat working through the AX11000, but we completely lost access to the TP-Link web interface (connected from the AX10000 by Ethernet directly to my laptop), so I could not check any speeds, make any configuration changes, or even see what was still connected.

 

I finally gave up on getting the IP Passthrough to work cleanly and have decided to cut my losses in setup and equipment (hundreds of dollars of TP-Link devices) and migrate everything over to the AT&T system.  The AT&T fiber gateway/router only has 4 Ethernet ports, so I may have to add a switch to get everything on my home network working again, but without a solution from TP-Link directly I think I'm stuck.  I was told by several people at AT&T, before buying the fiber internet, that the IP Passthrough would work with my router, but I have nothing in writing and I don't want to give up the AT&T fiber 2.5 Gbps download and upload speeds.  Live and learn frown.

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Re:TP-Link Archer AX11000 router connected to AT&T Fiber internet
2022-12-09 06:35:15

@jodare 

 

Thanks so much for sharing all the detailed info, this issue you are experiencing sounds unusual. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved.

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