Archer A20 Router Log reports [1252] Start to run WAN1 OFF

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Archer A20 Router Log reports [1252] Start to run WAN1 OFF

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DiagonalBike

2022-03-25 16:06:00 - last edited 2022-03-30 06:53:28

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Archer A20 Router Log reports [1252] Start to run WAN1 OFF

2022-03-25 16:06:00 - last edited 2022-03-30 06:53:28

Model: Archer A20

Hardware Version: V1

Firmware Version: 1.1.1 Build 20191026 rel.10453(5553)

Model is Arch A20, hardware AC4000. Firmware is updated to the latest, which is from 2019. Is this product still supported??? Recently began experiencing interface outages. The sys logs are reports [1252] Start to run WAN0 OFF [1252] Start to run WAN1 OFF. What is trigger this to occur? This has been occuring daily beginning at 3:15 pm PDT, but it now occuring in the morning. Is the router failing? What can be done to remediate? I have rebooted the router, and done a reset.

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Carl

2022-03-25 17:56:47

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Re:Archer A20 Router Log reports [1252] Start to run WAN1 OFF

2022-03-25 17:56:47

@DiagonalBike

Firmware release do not always equate support ending on a product. In most cases if a Firmware stable, there are no bugs or security concerns to address, or a feature is being changed then likely there will not be a new firmware released. Baiscally if it ain't broke don't fix it. We have not seen any updated recently about issues with the A20. As to your questions these notifications happen anytime there is a change is the WAN port status. That could be Internet outage, the lost of the WAN IP and being assigned a new one, a power outage or power cycle, etc. Anything that can affect the WAN port.

To troubleshoot check to see if there is any change in the LED for the WAN. Swap out the Ethernet cable between the modem and router and have the ISP do a intrusive line test to test the quality of the service.

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Archer A20 Router Log reports [1252] Start to run WAN1 OFF

Archer A20 Router Log reports [1252] Start to run WAN1 OFF

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