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deco x20 asl connection lost

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deco x20 asl connection lost

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Nijim283

2022-02-23 08:03:30

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Registered: 2022-02-02

deco x20 asl connection lost

2022-02-23 08:03:30

Model: Deco X20-DSL

Hardware Version: V2

Firmware Version: 1.1.3 Build 20211103 Rel. 32888

always before connection lost I'm getting the following, what does that mean

@posix_signal_handler]: Caught SIGTERM: a termination request was sent to the program

STACK TRACE (length 3):

### Frame 0 -> /usr/bin/avira/avirasentinellite/avirasentinellite() [0x3e6ec]

### Frame 1 -> /lib/libc.so.6(__default_rt_sa_restorer+0) [0xb6ad23e0]

### Frame 2 -> /lib/libc.so.6(__poll+0x70) [0xb6b6d380]

File:

log-2022-02-23.logDownload

3 Reply

David-TP

2022-02-24 03:20:23

Posts: 12443

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Registered: 2020-04-14

Re:deco x20 asl connection lost

2022-02-24 03:20:23

@Nijim283

Hi, besides the system log, have you ever noticed whether Deco X20-DSL turns red when the connection is lost?

-if it is, please go to Deco APP>More>Advanced>IPV4 and check whether you could still get a valid IP address here.

Did you need to restart the modem to restore the internet service, or it will come back automatically?

And may I know who is your internet service provider and have you ever checked with ISP whether there would be regular network maintenance on their side which might cause the random connection loss?

Thank you very much.

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Nijim283

LV1

2022-02-24 07:55:20

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Registered: 2022-02-02

Re:deco x20 asl connection lost

2022-02-24 07:55:20

@David-TP

Hi and thank you for replying.

Yes, it turns red when the connection is lost.
regarding getting valid IP under IPv4, will check next time have a connection lost and will update.
some time no need to restart the modem and the internet service come back automatically after a couple of minutes, and rarely I need to restart the modem in order to have the internet back.
my internet service provider is Bezeq
regarding the ISP, yes checked with them and no issue was from their side.

David-TP

2022-02-28 03:47:08

Posts: 12443

Helpful: 1717

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Stories: 9

Registered: 2020-04-14

Re:deco x20 asl connection lost

2022-02-28 03:47:08

@Nijim283

Hi, in the past 3 days, did the same issue start again? and How often would the disconnection repeat within one day?

-if yes, have you checked about the IPV4 settings when the LED turned red?

By the way, what is your internet connection type, dynamic IP, or PPPoE?

In case later we need to forward your case to the senior engineers, it is suggested that you could send an email to support.forum@tp-link.com with the above information.

Thank you very much.

deco x20 asl connection lost

deco x20 asl connection lost

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