Archer AX21 Continually disconnecting.
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
So the last couple of days my router doesn't seem to like staying connected the internet. Firmware and everything says it's up to date, and there doesn't seem to be any specific trigger/time it happens everything will be fine then all the sudden it will disconnect. We have a modem that it is connected to that has not lost connection, so it's specifically a problem with the router. Once it happens if I reboot or turn the router off everything will be fine for a while until it decides to do it again. All cords are good, no loss of power or connection. If anybody has any ideas or tips on what may be the issue it would be greatly appreciated. Also worth noting is it's currently set up in wireless operation mode I thought maybe changing it to access point may give me a different results, but that just results in no internet connection. Thanks in advance.
Archer AX21
Hardwar version 1.20
Firmware version 1.3.2 Build 20210901 rel.68864
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Is there an update to this issue? I just bought a router (6/6/22) and the firmware is up to date. I have Spectrum cable internet as well, and I'm experiencing constant drops.
I've tried:
- Restarting router / modem (sometimes it's okay for a few hours, sometimes it immediately dies again)
- Reducing the configuration down to the bare minimum.
- Installing the firmware linked before in this thread (the router rejects the .bin file)
I'm tempted to come to the conclusion that this router is just a POS at this point.
- Copy Link
- Report Inappropriate Content
@Kaega The factory reset that I spoke about seemed to do the trick, and I've had a rock solid connection with my AX6600 since then. No issues.
- Copy Link
- Report Inappropriate Content
Kaega wrote
Is there an update to this issue? I just bought a router (6/6/22) and the firmware is up to date. I have Spectrum cable internet as well, and I'm experiencing constant drops.
I've tried:
- Restarting router / modem (sometimes it's okay for a few hours, sometimes it immediately dies again)
- Reducing the configuration down to the bare minimum.
- Installing the firmware linked before in this thread (the router rejects the .bin file)
I'm tempted to come to the conclusion that this router is just a POS at this point.
@Kaega Please email the router system log to support.forum@tp-link.com for further analysis.
- Copy Link
- Report Inappropriate Content
I have bought the same router and some phones keep disconecting and conecting (mostly in the 2.4G band). It came clean and it updated by itself.
- Copy Link
- Report Inappropriate Content
In most networks, the 2.4G is crowded and congested, and that is the main reason why the devices cannot get a stable connection when connecting to the 2.4G network. You need to run a Wi-Fi analyzer or similar software to monitor and review the wireless networks around you, then choose one with less interference with others to observe if it can maintain a stable connection.
For those devices that support 5G, you'd better connect them to the 5G network to get a better speed. Only leave those doesn't support 5G to stay on the 2.4G.
- Copy Link
- Report Inappropriate Content
@Liverpool20 I live in a house far from other ones so I do get very poor if any wifi from neighbours. Also I am using the archer with an RE505X (by wifi not by cable) in one mesh as some rooms have low signal. The RE indicates it is in a good position (second circle) and from there all devices seem to have good signal.
I have set all devices that have 5G to select it as a priority but many end up in the 2.4G after a while and it seems that is driving all the troubles. Should I separate 5G and 2.4G networks?
I do have some devices that only work in 2.4G and even though I could send them to the guest network, I cannot turn off the 2.4 in the normal one and keep it in the guest (that would be a great feature).
- Copy Link
- Report Inappropriate Content
@mi5key this is the exact same situation I am having. Sorry for the one year later post, but I just setup Spectrum (Surfboard modem) as my ISP a few days ago along with my AX21. I'm having intermittent connection issues with all my devices and my streaming Peacock and Disney+ error out with "No licensing", "Service not available", "Outside of this country" on mainly my Roku Devices. I also don't have any VPNs setup at the moment.
Spectrum service went out yesterday for about 5 hours. This issue occurred immediately after. I confirmed with my back-up ISP (5G Home Internet) wired into my AX21 and no issues occur, even streaming services operate normally. This leads me to believe it's Spectrum to modem issue like you mentioned in your post. I can't get ahold of anyone that understands the issue in a timely manner.
what was your remedy?
- Copy Link
- Report Inappropriate Content
Information
Helpful: 4
Views: 7115
Replies: 28
Voters 2
