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AX11000 Dropping Outgoing VPN connection often throughout the day

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AX11000 Dropping Outgoing VPN connection often throughout the day

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Jay9055

2021-06-17 19:15:30

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Registered: 2021-06-17

AX11000 Dropping Outgoing VPN connection often throughout the day

2021-06-17 19:15:30

Model: Archer AX11000

Hardware Version: V1

Firmware Version: 1.2.1 Build 20210511 rel.77051 (Hardware v1.6?)

Help!

Our new router is periodically causing VPN drops (5-8 times a day or more) for both my wife and my VPNs. They both drop at the same time but are via different providers (Cisco <mine> and GlobalProtect <her's>). What troubleshooting steps do I need to perform so we can work without all the service interruptions? For the record the router we replaced had none of these issues.

2 Reply

Kevin_Z

2021-06-23 01:01:06

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Registered: 2018-12-24

Re:AX11000 Dropping Outgoing VPN connection often throughout the day

2021-06-23 01:01:06

@Jay9055

Are there any Onemesh range extenders connecting to the AX11000?

What kind of VPN you are using with it? Is this AX11000 brand new, or you upgraded the firmware recently? Was it working fine? If you recently upgraded the firmware, please try to reset it to factory defaults, then reconfigure it from scratch to see if it helps.

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Jay9055

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2021-06-23 10:18:11

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Re:AX11000 Dropping Outgoing VPN connection often throughout the day

2021-06-23 10:18:11

@Kevin_Z

Are there any Onemesh range extenders connecting to the AX11000?

No direct connection via wireless

What kind of VPN you are using with it?

Cisco Anyconnect <mine> and GlobalProtect <her's>

Is this AX11000 brand new, or you upgraded the firmware recently?

Was bought on 5-23-2021 and installed 6-5-2021, firmware updated as soon as the new version showed a notification to update

Please try to reset it to factory defaults, then reconfigure it from scratch to see if it helps.

Will do so this weekend and report back

AX11000 Dropping Outgoing VPN connection often throughout the day

AX11000 Dropping Outgoing VPN connection often throughout the day

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