Router Shuts itself off randomly

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Router Shuts itself off randomly

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SierraMist

2021-06-06 03:08:55

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Registered: 2021-06-06

Router Shuts itself off randomly

2021-06-06 03:08:55

Model: Archer AX21

Hardware Version: V1

Firmware Version: 1.2.1 Build 20201202 rel.76564(5553)

Just purchased this router three days ago. Phenomenal WiFi router, however, has been randomly shutting itself off. Any ideas why this is? I haven't touched any configurations other than the quick setup and QoS. The system logs display the observed behavior without any reason. I'm going to attempt to connect the power adapter to a different outlet and see if it's a faulty connection.

File:

syslog-2021-06-05.logDownload

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ArcherC8

LV5

2021-06-06 11:56:58

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Registered: 2018-11-05

Re:Router Shuts itself off randomly

2021-06-06 11:56:58

@SierraMist

Good idea to try a different outlet. Could be a bad outlet or something on the same circuit.

Be sure you are using the power adapter that came with the router.

Be sure to give the router a lot of breathing room. When if fails, does it feel very hot?

If you are using an UPS, try without it.

Check for a firmware update - https://www.tp-link.com/us/support/download/archer-ax21/

After checking that, I would contact support.

Router Shuts itself off randomly

Router Shuts itself off randomly

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