AX50
My wife and I own a AX50 Ax3000 router (NOT AN ARCHER A10), under warranty. It got hot and stopped connecting to the internet after about 12-14 months of problem-free use. We asked for a replacement (after a 45 minute technical support chat a few days before!) and they wanted us to answer a lot of questions. We did, except for one (1). They wanted us to take pictures "with our phone" and email them. We don't have phones like that. We have a lan-line and that's it. So now, it appears, Tp wants us to get a camera (go out and buy one I believe) and take pictures - really! I'm 70 years old and not well. Buying cameras and trying to take pictures of (their requiremetns):
1. A wall electrical out-let.
2. Charter/Spectrum modem box
3. Tp Ax3000 router (the same one under warranty).
is beyond _ _ _ _ _ _ !!!! I offered to send them the entire unit if they pay for postage - I don't need it, it gets really hot and stops connecting to the internet 4-6 times a day. We'll see where that gets us. Anyway, I'm sure some have good experiences with Tp and some not-so-good. We're in the not-so-good group. These folks think everybody is computer literate, carries iphones and is a Charter/Spectrum modem expert! We're not. So, be advised, your warranty may end up like ours - worthless - unless you own a picture taking phone and can manipulate it to send pictures in an email and understand computer science as well.. ...and even then, good luck....
One thing is gonna happen though; all my kids and grandkids and everyone they know will never buy a Tp product. It seems as though they'll do everything they can to not honor their warranty and product(s). They'll keep giving you the run-around until you tire of it (like me and my wife) and just let the matter drop. You been warned.
Kiss that $150.00 good-bye.
Sand1man