Installing Deco stuck on flashing blue and "cannot locate Deco"

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Installing Deco stuck on flashing blue and "cannot locate Deco"

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Installing Deco stuck on flashing blue and "cannot locate Deco"
Installing Deco stuck on flashing blue and "cannot locate Deco"
2021-03-08 21:29:38
Model: Deco S4  
Hardware Version:
Firmware Version:

Trying to install Deco S4. I get through "Connect to the Deco's Wi-Fi" and click on "I have connected." Next screen is "Looking for Deco" and it never gets connected. What should I be doing?

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Re:Installing Deco stuck on flashing blue and "cannot locate Deco"
2021-03-09 18:24:59

@billardo 

 

Turn off your Bluetooth and then back on which it should initially use that. Make sure your phone doesn't have any active VPN connection going on during the setup. If you are just installing the system and working on the first node that is wired to the modem, swap it with another node and try the setup again. If possible, try using another smartphone.

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