@Klein7 

Try connecting the UE330 is an alternate USB port, if disconnections continue try on another computer if possible to see if the issue stays with the device or on the USB port. You could also try uninstalling the installed drivers, then reconnecting to have the computer reinstall the software. If the Ethernet cable can be plugged into something else see if that connection remains stable.

@Tony:

Thank you for the information.

Changing the USB port did not fix the issue.

The cable works ok in another port, also.

I have re installed the drivers from your site and I will see how that goes.

I will keep you posted.

Thank you 

@Tony 

Unfortunately, the issue persists. 

Even with the installation of the new drivers I get frequent disconnections.

I tried:

- Changing the USB Post and I get the same error

- Checking the cable in another pc (ethernet port) and it worked OK - So, no cable issue

Can I perform any additional actions or the product simply gives frequent disconnections?

Thank you.

@Klein7 

It sounds like the device may be faulty as frequent disconnection is not what it should provide.

I would recommend reaching out to our support team at this point.

@Tony 

Hello!

Thank you for the reply.

Do you happen to have an e-mail in order to reach out the support team?

Thank you!

@Klein7 

Here is the support team for your region: link