Deco - Add Device fails
Deco - Add Device fails
I just added a second HS300 Power strip to my network. It configured with the Kasa app and works correctly. In the Deco app it shows up as 6 new devices. When I try to set them up it sees the names of each plug and asks for the location. After setting all 6 plugs I click the Done button and get an error message: Failed to save your settings. Please re-enter your information. The Done button gives the same error over and over again. Eventually I have to back out of the screens and give up.
I would like to get it configured so it appears in the Deco list.
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Yes I did, but it's been a year and I don't remember what had to be done to fix it. About three months ago I replaced my Deco M9 Plus routers with another brand and so I can't even look at the Deco app anymore. (I still use all the TP-Link and Kasa Smart cameras, plugs, and switches though).
I'll post more if I can remember what it took to get the devices to add without the error.
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@Don.M If you can remember that would be great thanks.
I submitted a help request but no response yet.
Also asked for help on Reddit but no response either.
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I have some saved email correspondence about the problem. I was contacted by Eva Liu from TP-Link, and after giving her some logs she spoke with other TP-Link engineers. They suggested a beta firmware, which she sent me a link to. That fixed the problem for me. The firmware was created to fix a similar issue with Philips Hue lights, and they thought (correctly) that it would fix the HS300 issue.
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Please use this at your own risk, I don't know whether it matches your hardware, or will fix your problem or not.
Best of luck
https://static.tp-link.com/2020/202012/20201225/Deco_M9Plus_v2_fail_to_add_Philip_hue_bridge_when_works_in_AP_mode.zip
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