@SpacePope 

If you are also using the Verizon router, connect directly to that with your computer to see if the drops still happen. I would also swap the Ethernet cable coming out of the WAN port of the router. 

Visit the product page of your router on our website, to make sure you are running the latest build.

@Tony 

I am connected directly to the ONT, I am not using Verizon's router at all. I have tried using the ethernet cable supplied by Verizon as well as the one that was in the box with the AX1500.

I have spoken with multiple customer service reps, and I am on the latest build. I have tried using google's DNS, cloning my old routers mac address, etc. Still no luck, and I am getting drops on my internet frequently.

@SpacePope 

One other thing I would check is to contact the ISP just to make sure they don't see any odd drops on their end. If that checks out fine, then there may be an issue with the router WAN port. I would reach out to support at that time.

@Tony I just got a replacement unit and it still has the same issue! I am in contact with one of the developers of the router and it is still not working. I have switched back to my old Asus RT-N12 router and have had NO issues whatsoever with signals being dropped.

@SpacePope 

I would recommend to continue working with our support as they investigate it further and work with senior engineers if need be to try and resolve your issue.