Running diagnostics on Deco M5 for connectivity

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Running diagnostics on Deco M5 for connectivity

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Mike_P

2020-11-10 14:43:11

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Running diagnostics on Deco M5 for connectivity

2020-11-10 14:43:11

Model: Deco M5

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Does the Deco provide any connectivity logs? My Comcast connection has been dropping intermittently over the last month. Comcast is pointing to my equipment saying that they've shown a consistent stream of incoming service from their end. I'm looking for a log that keeps track of any incoming service interruptons, or that the deco itself disconnected.

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Tony

2020-11-10 18:40:38

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Re:Running diagnostics on Deco M5 for connectivity

2020-11-10 18:40:38

@Mike_P

You could log into the Deco via the UI, that is where you can get the system logs: https://www.tp-link.com/us/support/faq/2641/

For connection interruptions, I would also check the modem system logs in the ISP device, and look for critical 3 or critical 4 errors. Those errors pertain to the internet signal not being stable which causes random service drops.

Running diagnostics on Deco M5 for connectivity

Running diagnostics on Deco M5 for connectivity

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