Android phones cannot connect to wifi after latest firmware update
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Hi
After this recent update I cannot get my android phones to connect to the wifi anymore. Computers will connect fine. I've tried changing security settings such as WPA/WPA2 and channel widths of 20 or 40 etc. and also the 'modes' from mixed mode to forcing say 802.11n or whatever. I've tried resetting the wireless settings on my phone to no avail. Thanks --Gary
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Gary_Hanson wrote
Well that sucks..I thought for sure it'd work and it's a beta..well I tried
And for that I'm rather grateful, but I need a reply from tp-link, as I said not being able to use my wireless network after an update that added a feature to break things is NOT ACCEPTABLE.
I guess at this point I'll be buying a new router and will never buy another tp-link device ever again.
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Gary_Hanson wrote
@RossCarlson Well that sucks..I thought for sure it'd work and it's a beta..well I tried
Question - can you tell me specifically what you changed to fix this for your Android device? I've tried all the WPA security modes with no luck but I'd love to hear specifically what worked for you.
Again thanks for helping.
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@RossCarlson I myself didn't change anything.. @Carl and his techie team did somethin..I dunno where he went..maybe could whip-up another firmware that could downgrade your current version since the one I sent/he sent wont work for some silly reason
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I've been out of action the last several days due to be ill. I would need to setup a session with our SE team in order to help fix this concern for you. Please DM me your contact infromation so i can have them reach out and schedule a remote session with you.
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I've now messaged you THREE TIME over a TWO WEEK PERIOD. I can no longer continue to wait for a company who not only completely ignores its customers and is unwilling to ensure that its customers have a working product. It is completely unacceptable that I've not been able to use my internet connection on my Android device for WEEKS due to YOUR PROBLEM.
As I said in my DM please let me know how to get a FULL AND COMPLETE REFUND ASAP. At this point I need my device back online so I'll be puchasing a new router and will never, ever purchase another tp-link device again and I will ensure that everyone I know personally and professional does not either.
Couldn't be more disappointed.
~Ross
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Ross i have responded to your DM. I also explained this in the DM but though it would be prudent to add here as well. Admins do not have the ability to actively monitor all threads. The traffic we recieve simply does not make that feesiable. If you need a response from an admin please make sure to Tag one of us. The US admins are me, @Ryan and our Global Admins are @TP-Link and @Kevin_Z. If you do not get a response from me or Ryan please tag them and they will provide assistance as well.
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