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Deco M5 randomly goes down

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Deco M5 randomly goes down

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

acesxi

2020-08-04 00:29:13

Posts: 8

Helpful: 2

Solutions: 0

Stories: 0

Registered: 2020-07-10

Deco M5 randomly goes down

2020-08-04 00:29:13

Model: Deco M5

Hardware Version: V3

Firmware Version: 1.4.4 Build 20200221 Rel. 65392

I have a new Deco M5 which has been running for 1 month and twice already that I would wake up in the morning and the LED light turns RED. I manually restart it to restore the internet connection, and I check the logs via the web UI but do not see any significant logs at all from that day.

Is anybody experiencing the same issue? I am on the latest version as of July 2020.

2 Reply

Tony

2020-08-04 16:09:05

Posts: 6306

Helpful: 1482

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Registered: 2018-11-06

Re:Deco M5 randomly goes down

2020-08-04 16:09:05

@acesxi

If it is the Deco wired to the modem, then the red LED is saying it is not getting an internet connection. It could be simply the Ethernet cable so I would swap that out and see if the connection still drops. Another thing to potentially try is to use the other LAN port.

acesxi

LV1

2020-08-05 02:09:45 - last edited 2020-08-05 02:10:10

Posts: 8

Helpful: 2

Solutions: 0

Stories: 0

Registered: 2020-07-10

Re:Deco M5 randomly goes down

2020-08-05 02:09:45 - last edited 2020-08-05 02:10:10

@Tony hi, I doubt that it is the modem because I have a laptop wired directly to the modem as well and it is not losing connection, and also when the Deco is manually restarted, the internet comes back after a few mins without touching the modem. Will try your other suggestions though and will get back here to report after 1-2 weeks.

Deco M5 randomly goes down

Deco M5 randomly goes down

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